• Managed complex interface management for construction, commissioning, and decommissioning projects, ensuring seamless integration of new machinery and systems with existing operations, reflecting the organization’s requirement for effective interface between project segments.• Coordinating and facilitating project meetings including kick-off meetings, project team meetings, risk assessments, lessons learned, post-launch reviews, and additional meetings as required.• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.• Achieved work objectives by prioritizing jobs, organizing schedules, and coordinating assignments.• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Performed troubleshooting and repair for complex mechanical equipment.• Align with Operations and/or Customer Support team on the impact of order changes, and ensure that original schedule deadlines are met, or if this is not possible, communicate the impact to the sales team and customer.• Maintain and communicate regular update of project status to all stakeholders, including performance update.• Provide support for sales and customers, coordinate the documentation and timely resolution of any quality issues that may arise.• Ensure quality and accuracy of reporting after each intervention on customer plant, ensuring good templates are used and properly filled.• Prepare, issue and evaluate follow up actions in order to collect system Key Performance Indicators from the field in collaboration with Operation team and ensure that the customer and the sales team are informed on achieved results compared with committed targets.• Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment, and systems.

● Serve customers by service information and service issues related to subway systems● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.● Fielded customer questions regarding detour routes and upcoming company changes.● Used company troubleshooting resolution tree to evaluate technical problems of the Presto machine while leveraging personal expertise to find appropriate solutions.● Responded to customer requests for products, services, and company information.● Book special service for some customer in an emergency

I worked at GIPL, a company focused on manufacturing high-quality piping products, such as piping fittings and piping spools.• Responsible for leading the end-to-end planning and delivery of multiple parallel projects within the modernization program with a budget of $20 to $30M.• Reviews and updates material, documents findings, identifies any needed revisions, and makes recommendations on areas of continuous improvement to the Integrated Management System (IMS) and related programs, operations, procedures, and practices.• Prepare mechanical engineering designs, drawings, specifications, prototypes, and contract documents based on established user groups and project requirements.• Participate in interdisciplinary meetings and coordinate design with engineers and other design services groups to produce coordinated sets of contract drawings and specifications while meeting requirements established by user groups.• Improved welding manufacturing processes, using production expertise, and collected data to implement proactive changes. Conducted advanced research studies, working with the academic community and industry to drive innovative projects.• Collaborated with engineering teams to provide insights and recommendations based on radiographic findings.• Created engineering documentation, including manufacturing processes, equipment specifications, and change notices. Designed and incorporated process design improvements.• Drove operational improvements which resulted in savings and improved profit margins. Created and finalized designs to meet project requirements.