-Led global payroll operations, to meet service level agreement by effectively managing the compliance and liaising cross functional expertise.-Redefined SLAs through process excellence which led to reduction in client escalation by 12%. -Negotiated commercials with vendors to improve gross margin by 6%.-Reduced average onboarding time of employees from 20 days to 7 days in APAC, by defining revised knowledge base.

-Managed entire vendor experience keeping SLA intact leading to organic growth in leads.-Led diagnostics vertical with USD 375 K MRR with 30% Contribution Margin, managed P&L for the same.-Scaled sales and business process for B2B vertical USD 3 Million ARR by setting right customer expectations.-Managed and executed Covid Vaccination Project which covered 120K Corporate employees and generated USD 1.8 M (15% of projected annual revenue and onboarded 80+ Hospital Partners across 100+ Cities).-Planned and executed an international sports event (Pro Kabaddi league Season 8) for 40K RT PCR, which generated revenue of USD 250K.

-Extended Warranty (EW): Responsible for entire Business Development, Sales & Claims Management verticals including designing of claim management process & product development for VAS to support EW lifecycle.-Contributed USD 3 M (8X growth from FY 2017-2018) to organizations annual revenue, which is 15% of FY 2018- 2019 revenue.-Accessory Sales: Accountable for monthly sales targets, process, product selection, planning, procurement, training, incentive, supply chain, billing & defect management.-Scaled accessory sales by 2.1X to USD 475 K in FY 2018 – 2019, by improving product catalog.

-Facilitated AMC sales, major clients included DNATA (Emirates), Al-Futtaim and SONY.-Implemented application for service technician to update work details thus eliminating manual job sheets.

- Key Account for clientele –Patanjali, HUL, ITC, Ganesha etc- Enhance Business development via AMC/CMC/PMC and Spare parts sales- Ensure timely service to customer as per contract- Sharp focus on Hiring & Contracts operations & profitability.- Ensure profitability of Dealer and monitor their performance- Maintaining Optimum Inventory at Dealers end with proper detailed movement analysis of spares- Proper deployment of field force across the network- Conduct field training for Clients and channel partners

Implementation of Microsoft Dynamics CRM 2011 :- Involved majorly in Spares module of CRM.- Selecting the relevant parameters for Usage Reports.- Coordinating with GIL team for queries as well as modification.- Training Branch Personals the working for it and resolving queries.- Following up with Branch for optimum use of CRM for higher usage percentage.

Optimizing inventory level with ERP (Baan IV): - To analyse the spare parts movement pattern of over 13000 spares for Material Handling Equipments- Prepare and maintain list of items with high lead times. - Plan for procurement and stocking of spares based on the above analysis to ensure minimal lead time while maintaining low inventory levels at the central warehouse.