Vipin Mohanan Email & Phone Number

North Ras Al Khaimah, United Arab Emirates

United Arab Emirates

United Arab Emirates

• Warmly welcoming the customers, answering their queries, managing financial transactions, and driving sales by transferring product knowledge.• Adhering to special requests by closing bank accounts, receiving orders for cheques, exchanging foreign currencies, proving special statements, etc.• Counting and packing currency and notes, and reconciling cash drawer by proving cash transactions.• Helping clients in a proficient and convenient way.• Ensuring the cash held in-store is within the assigned limits.• Pack the customers’ checked things when required to guarantee proficient and expedient service.• Promoting deals and keep up a mindfulness of all advancements and advertisements.• Installing and checking oversee money unit and return it at the conclusion of each day.• Ensuring packs, card machine and stationary are constantly available at money counter.• Preparing the opening, closing, and cash compromise procedures.• Handle Foreign currency, remittances, and other customer transactions as required by the corporate or WPS customer or theRetail customer and as assigned by the Branch Management / department manager, with zero defects.• Identify customer needs and cross-sell various products based on their demands.• Ensuring all duties are carried out in accordance with anti-money laundering policies and procedures.• Treat customer information with appropriate levels of confidentiality.• Drive revenue by identifying growth and cross-selling.• Make certain that the money transfer parcels have proper contents within and ensure the sums are verified and reconciled before dispatch.• Pass vouchers for inter-counter transactions of currencies.• Maintaining the receipts of financial transactions which include customer signatures and reporting compliance breaches, if any.

Trivandrum, Kerala, India

• Maintained strong internal controls for payment collections at the payment receipt location level and safeguarding against loss.• Collected, file and organized office documents, such as reports and confidential records and prepare, process invoicesOr estimates.• Accepting cash from customers and keeping a tally of the total cash amounts.• Maintaining receipts of financial transactions including customer signatures.• Understand completely the concept and functioning of the organization and match the needs of the customers.• Provide financial planning & investment advice to customers.• Generated new leads and achieved respective targets.• Maintained strong professional relations with existing and prospective customers.• Handled branch operations of customer management, business development, cash management, agent management, petty cash management and financial accounting activities.• Performed data entry for high volume of invoices by entering invoice header and detail information into SAP FI.• Filling in KYC as detailed by the UAE Central Bank and company policy and procedures.• Attending to customer queries, complaints, amendments, and cancellations as per procedures.• Ensured proper coding in line with company categorization standards.• Process successful money exchange, remittance, Western Union, Moneygram, Instant Money, and value-added products transactions.• Routed invoices to the correct approver.PTO• Communication with vendors and departments as necessary to resolve issues. Performed other duties as assigned.• Building a good rapport with customers.• Collaborating across departments by identifying and reporting any suspicious customer activity.• Raising any concern surrounding compliance and risks directly or through the whistleblowing procedure.• Managing cash/cheque transactions at the counter.• Carry out branch transactions smoothly in a timely manner.