★ Provided information about community services and resources available for youth.★ Provided leadership and positive life skills with boundaries for the young people based on the Organization guidelines★ Worked effectively with senior case managers in assessment of individual needs and effective case planning in collaboration with the client.★ Managed challenging behaviours in a calm and consistent manner, within the context of understanding that these reflect the impact of abuse, neglect and trauma.★ Conducted and evaluated programs for young people, such as employment and training, education, self-development, learning life skills, etc

★ Worked sensitively with clients from diverse backgrounds, including: Aboriginal and Torret Strait Islanders, Maori ; a variety of ethnic origin; showed a willingness to incorporate clients person histories in fulfilling ways in the lives of clients and in line with their Best Interests plans ★ Supported young people in maintaining a clean and healthy home environment.★ Acted as an advocate for youth who have a grievance with government departments or other organizations.★Interviewed young people to discuss and identify problems★Application of effective negotiation and conflict resolution strategies to achieve positive outcomes in the lives of young people.

Working for Transitions Community Care Services had given such enormous experience in working with traumatized children from Various Residential Units in Melbourne and Rural Victoria along with a wealth of knowledge in Conflict Resolution and behaviour management.

★ Applied conflict resolution, mediation and negotiation skills to resolve complex problems and manage challenging family situations.★ Supported and facilitated the client individual planning process to maintain and improve clients' quality of life.★ Accurate documentation of client programs in accordance with agency policies.★ Maintained the confidentiality of client information at all times in accordance with agency’s policies.★ Encouraged the clients to develop skills for independent living consistent with their Quality of life and Active Support Plan.

★ Organized and maintained paper and electronic files of Students ★ Planned and Scheduled meetings and appointments.★ Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and other presentation software such as Microsoft Office and Wise net.★ Answered telephones and transferred calls to appropriate staff member.