Paul Hopkins Email & Phone Number

Birmingham, England, United Kingdom

I’ve been producing my own Podcast since 2005, (Vipodcasting).Started The Podants to enable organisations and individuals to have their own Podcast by working alongside them to enable them to achieve their Podcasting goals. * Planning: Subject matter; Episodes or Series; Intended Audience; Podcast type.*

Business DevelopmentWork pro-actively to develop new business and retain existing customers.This will include:* Marketing and promotional activities* Responding effectively to enquiries* Representing the enterprise at external events* Co-operating with staff from other departments* Actively engaging in Customer Relationship Management.* Work with other managers to agree realistic business targets.Business Management* Quality assurance – take responsibility for the monitoring of the quality of output and the meeting of deadlines within the department.* Be aware when deadlines are at risk of being missed, work with other managers to identify and implement solutions in a timely way.* Oversee the delivery and invoicing of output.* Work with others where necessary to ensure that a business continuity plan exists (and is tested regularly) for essential contracts and activities.Staff Management* Oversee and direct the work of staff within the department, including where necessary staff reporting to other managers who are engaged in the work of the department. * Carry out annual appraisal and six monthly reviews for those staff reporting to the postholder.Office Team Responsibilities* Undertake the work of processing, editing and transcribing information into alternative formats including Braille, audio and large print. * Quality assurance – proof read Braille output, monitor audio output for quality.OtherProvide management information as required to clients. Meet on a weekly basis with other team members to plan operational activities.Attend meetings as required with customer representatives.Working within corporate services to ensure all aspects of planning, staffing, resources and compliance are met to adhere with the Service Level Agreements.

I was the companies lead piano tuner during my tenure at the company: Resident Piano Tuner for Ronnie Scott's Jazz Club (which had a venue in Birmingham at the time); Symphony Hall; National Indoor Arena; Hippodrome Theatre; Birmingham Conservatoir plus many well as venues across the wider region such as Midland Art Centre.

Tuning pianos from first restring right through to fine tuning. Service tuning on location once pianos had been reunited with the customer. Ocasional venue work... Working with all clients to provide a professional end to end service.

Education record

Education record

Completed a three year course in Piano Tuning and Repairs.

Cmi Team Leader/Management Level Two, Level 2

Activities and Societies: CMI Membership level two in team leader/management.

Gcses

Education record