• Lead the implementation of WMS (Ramp), YMS (Depot Systems), end to end migration process of customer accounts and handled successful team trainings following agile principles.• Managed and optimized product backlog, resulting in improvement in team throughput. Successfully planned and organized daily stand ups, sprint retrospectives and reviews contributing to increase in project speed.• Executed the in house web app development to manage empty containers delivery to ports which led to 15% increase in overall team performance and reduced errors of missing containers return.• Facilitate user training to an intermediate level on common M365 including Outlook, Teams, Word, Excel.• Negotiated and maintained contracts with vendors (Internet providers, MSP, vendors etc.)• Ensured security best practices are adhered to relating to all areas of IT including, but not limited to, network / domain access, PC/Laptop connectivity, passwords policies, MFA.• Other operational responsibilities involve day-to-day work around CN/CP Rails taking care of their In and Outflow to Euro Asia facility.• Responsible for handling shipping lines billing and any EDI billing related queries.

• Supported IT Manager setting up WMS (HighJump). Provided all levels of support to the warehouse team with setting up all modules. • Managed SQL based inventory reports.• Implemented FMS(Upkeep), collected, analyzed, and uploaded all company assets information to FMS system, implemented automated workorders (fixed schedule and mileage based).• Setup and manage all levels of user accounts.

• Elicited, analyzed, specified requirements for online marketing (Yaabi) and digital content Production projects (Pressworks).• Proactively communicated and collaborated with different business verticals addressing their information needs and delivered artifacts: BRDs, epics, user stories, wireframes, workflow diagrams and user manuals.• Planned & executed system level and user acceptance level testing including issue Investigation & defect resolutions.• Collaborated with product owner to prioritize, groom, and estimate backlog items and acceptance criteria in addition to coordinating all agile ceremonies.• Handled change requests from stakeholders, worked on them as per their priority.

• Documented (test plan, test cases, weekly test reports) and executed software testing life cycle on company internal software application Payroll Management• Performed manual testing (functional and non-functional), database testing.• Reported and tracked issues and bugs using JIRA.• Regression and Retesting.

• Involved in studying business requirements, high level solution design for the functionality to be integrated into the system and testing accordingly.• Prepared Test plans, Test cases, logging defects on bug tracking tool (Mantis) and generated weekly status reports accordingly.• Coordinated with the development team to resolve defects within the given timelines.