Tech Beans is a startup e-commerce company dedicated to providing innovative solutions in the digital marketplace. We specialize in creating seamless online shopping experiences, leveraging cutting-edge technology to enhance customer satisfaction and drive business growth. With a focus on agility and customer-centricity, Tech Beans aims to redefine ecommerce through personalised service and strategic partnerships, ensuring a competitive edge in the dynamic world of online retail. Major responsibilities includes - Manage and maintain Salesforce instances, including configuration, customization, and deployment of new features and functionality.Provide day-to-day support to Salesforce users, troubleshoot issues, and resolve user inquiries related to system functionality, data access, and performance.Customise Salesforce objects, fields, page layouts, workflows, process builder, and validation rules to meet business requirements.Collaborate with cross-functional teams, including sales, marketing, customer service, and IT, to understand their needs and translate them into Salesforce solutions.Ensure compliance with data protection regulations (e.g., GDPR, CCPA) and internal security policies within Salesforce.

Used ServiceNow for Logging, categorising, and prioritising tickets. Monitored, updated, and escalated as needed, ensuring user satisfaction before closure.Provided first-line support for hardware, software, and network issues. Assisted with troubleshooting and documented solutions in ServiceNow.Tracked IT assets with ServiceNow and Oracle. Updated records, conducted audits, and managed procurement through Oracle.Used ServiceNow tools to diagnose and resolve issues swiftly. Managed service requests such as software installations and account setups, with timely updates and clear communication.Coordinated with IT teams and vendors via ServiceNow. Documented interactions and aligned service desk operations with organisational objectives.Provided exceptional service by addressing user inquiries promptly and professionally, enhancing overall user satisfaction.

Store Operations Management: Responsible for overseeing the day-to-day operations of the convenience store, including opening and closing procedures, managing staff schedules, ensuring sufficient staffing levels, managing cash registers, inventory management, and overseeing store cleanliness and maintenanceCustomer Service: Responsible for providing excellent customer service to ensure customer satisfaction and loyaltyFinancial Management: Responsible for managing the store's financial performance, including monitoring sales and expenses, analyzing financial reports, and taking appropriate actions to achieve financial targets and profitability