1-Manage inbound and outbound calls in a timely manner.2-keep record of all conversations in our call center database in a comprehensible way.3-Meet personal/team qualitative and quantitative targets.4-Frequently attend educational seminars to improve knowledge and performance level.5-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.6-Maintain customer satisfaction ratings based on explicit criteria set forth by the company.7-Use company policies to determine if there can be an immediate resolution to a customer issue or if that issuerequires managerial input.8-Input data into the company computer platform to keep each customer record updated