Vipul Prasher Email & Phone Number

• Responsible for all the Service Operations for the Trade Partners & other alternate sales channel across India• Ensuring Minimum escalations and utmost customer satisfaction for the modern Trade Customers by monitoring the calls in CRM and ensure that the calls are closed well within the Agreed TAT by coordinating with area service team• Manage relationship with Modern Trade Partners & other alternate sales channel across India to ensure Trade Satisfaction• Providing technical support to modern trade partners to help them on better understanding of the product and hence manage the customer escalations at their Call centersAdditional Responsibility• Preparing the audit plan for area service managers and service executives to ensure adherence of the company set standards and asses the service center performance by audit reports of area service managers and implementing the strategies for the corrections of shortcomings • Cross Auditing of Videocon mobile Authorized service centers• Member of CRM Development team (Process implementation and Improvements in CRM for effective and efficient process adherence)

1) Responsible for the ASC operations in the Area2) Achieve Service KPI / Initiate Project for the improvement of the critical areas3) Increase ASC Business and Service network / Retain Quality manpower4) Achieve customer Satisfaction

Jammu Area, India

• Ensuring regular operations of ASC are as per company standards• Providing technical support to Service Centers• Ensuring proper parts availability at service center• Dealing with the escalations of customers, dealers and distributors• Appointing new service centers as per requirement• Auditing Karbonn mobiles service centers• Regular Market visits for the trade satisfaction and minimum escalations

• Managing regular Service operations.• Providing technical support to Service Centers• Reporting and maintaining records.• Dealing with the grievances of ASPs (claim issues).• Direct customer interaction.• Regular Market visits for the trade satisfaction and minimum escalations.• Auditing LG Authorized Service centers.

• Looking after the plant maintenance activities• Efficient performance of PU (Polyurethane) line• Maintenance of Hennecke baseline machine used for molding Two wheeler seats

B.E. (Electronics), Electronics Engineering

Diploma In Electrical Engineering, Electrical Engineering