Vipul Pratap Singh Email & Phone Number

Delhi, India

As a Subject Matter Expert (SME) for iBill and concurrently serving as the Product Manager for iRecon, I played a pivotal role in the development, enhancement, and successful implementation of a B2B low-code End-to-End billing and reconciliation product tailored for the Telecom-Tower and OPCO domains. Key responsibilities and accomplishments include:• Led the design team in a comprehensive overhaul of iRecon, resulting in three new enterprise acquisitions.• Implemented improvements to the billing flow, reducing bill generation and reconciliation time by approximately 13%.• Conducted customer validation calls and periodic market research to shape the future direction of the product and validate new feature releases.• Crafted techno-commercial proposals in response to RFPs or RFIs, taking ownership of the entire proposal process.• Mapped customer needs with product capabilities and delivered compelling presentations and demos to clients.• Planned and executed successful Proof of Concepts (POCs) with support from service delivery teams.• Developed relationships with partners and users to drive content and opportunities for the new platform.• Created internal business cases, defined ROI, and managed margins for proposed solutions• Oversee functional scoping and design throughout the project lifecycle, from requirements through implementation and go-live.• Conducted Weekly Status Reviews (WSRs) and monthly Project Status Reviews (PSRs) to align stakeholders on Cost vs Revenue figures.• Conducted workshops to gather requirements from new enterprise customers.• Traveled onsite on customer demand to manage and stabilize ongoing projects, liaising with technical teams during integration/deployment phases.• Migrated backlog to JIRA, created JIRA workflows, and managed existing projects as an administrator.

Gurugram, Haryana, India

• My primary responsibilities revolved around creating a robust platform for predictive and what-if analyses. The tool aimed to provide valuable insights into strategic decision-making, particularly in the areas of upgrade prioritization, cost-effectiveness, and future expenditure projections• Spearheaded the development of an analytics tool designed for predictive and what-if analyses. This tool was crucial for evaluating the feasibility and impact of upgrades, aiding in decision-making processes.• Utilized the analytics tool to assess the optimal upgrades for different TOCOs, ensuring a cost-effective approach. Analyzed the implications of potential relocations and provided insights into the advisability of such moves over the next 5 to 10 years.• Developed models to project future expenses based on different scenarios, including potential changes in loadings. Evaluated the financial impact of such changes, providing valuable information for budgetary planning.• Conducted a detailed analysis of costs at both circle and TOCO levels, identifying major cost drivers and trends. Analyzed the cost implications of loading changes, ensuring a comprehensive understanding of the cost structure.• Implemented a robust system to track and analyze yearly cost trends. Conducted a thorough examination of the cost incurred in the last year versus the current year, offering insights into areas of improvement and efficiency.• Identify cost-saving opportunities through billing walk and application of contractual terms, analytics & value-mining.• Innovate, adopt, drive & implement new ideas, products & solutions on network requirements, automation & cost-savings across circles, also engaging with partners.• Conduct governances with partner & circle teams, tracking operational disputes, reconciling accounts & closing disputes with partners.• Drive SOPs, analyzing output reports & correcting logic failures through digital tools usage.

Gurgaon, India

• As the primary member overseeing the OBRM billing solution system developed by ATC from IBM, my role encompassed pivotal responsibilities in ensuring its seamless functionality and efficacy.• Collaborated extensively with IBM to freeze all requirements for the system's development, outlining inputs, outputs, and defining the system's operational format for optimal functionality• Oversaw the operational mechanisms of the system, ensuring its effective functioning by defining input mechanisms, output formats, and troubleshooting methods to ensure smooth operations.• Conducted UAT for IP billing across all operational circles and telecom operators before their respective go-live dates, ensuring accuracy and adherence to standards.• Managed post go-live operations, strategizing and executing changes if required. Conducted thorough impact analysis to determine the necessity and potential implications of any alterations in the system• Conducted UAT for any changes identified, ensuring that modifications were rigorously tested for functionality and compatibility within the existing system.• Responsible for Pan India Infrastructure Providing Billing for Telecom operators• Ensuring timely and accurately billing completion of Infra-structure Providing Fees invoicing of all ATC entities, Pan India.• Ensuring billing of Municipal Corporation & Property Tax expenses paid by ATC TIPL to all operators as per agreement with operators.• Analysis of IP data and map with billing data to get additional billing.• Validation of credit note requests and issuing credit notes.• Preparation of Monthly & Quarterly Variance Analysis for audit

• To collect, analyze and draw inferences from the Energy data & O&M Data to identify and reduce inefficiencies.• Obtain data from Circle teams for P&F Billing & Energy (Diesel EB) Consumption Analysis• Identify exceptions and incorporate it in the calculations of EB & DG.• Categorize issues into the pre-agreed classifications.• Compare the calculation with booking in the Accounting records (SAP)• Supervise the work performed of the Circle teams.• Handling & Updating EMS & MDM database on basis of IP, O&M, & Energy Monthly data• Maintain Central repository of data and MIS based on pre-defined criteria.• Flash Circle wise Dash boards and Reports as per decided formats to Management on Costs, Billing Progress and Leakage in the Reconciliations• Created organized, customized analysis and visualized projects and dashboards to present to Senior Level Executives

Gurgaon, Haryana, India

• Complete analysis of Outage reports & figuring out the most chronic areas & frequent failing sites• Achievement of cost per sites as per the target along with reduction in Opex cost for allotted sites• The complete RCA of FF sites & a prompt action helps in reduction of outage• Daily analysis of Diesel & EB tracker, reduction of fuel to its lowest & driving the vendor for quick EB restoration.• Monthly SME meet with all the SME vendors for having a healthy environment of working with everybody supporting each other• Monthly OPCO review with all the operators (Aircel, MTS, Reliance, etc.) for sharing of views, likes & dislikes

Executive Program In Product Management, Product Managment

Bachelor Of Commerce - Bcom, Business/Commerce, General

Master Of Business Administration - Mba, Operations Management And Supervision

Master Of Computer Applications - Mca