Setup and Implementation of mass Communication and integration features within Arla to its customers using SMS, emails, Alerts. Work with cross functional teams to establish connection and integration of data between systems.Implemented Rest based integration using standard and composite API to send and consume the data to azure and other system so that the consistency and sync is mainted.

Implementation of new features for Business using Salesforce CRM and REST API based integrations using composite , standard, Bulk APIs.Integration with ASSA and ISU and further nightly jobs to send out the data to respective systems New feature implementation for fastighetsboxar and Parcel Locker in Sweden. Maintenance and enhancement of As-Is business processes.Mentoring and guidance.

Key Milestones :Worked as a Technical Consultant and developer for Arla Foods Denmark (via NextVentures firm)Assignment was to build Service Cloud Platform to enhance the productivity which will replace the current manual operations in Outlook. And as result Consumers will receive faster and more relevant answers in a leaner process. Consumer satisfaction will be increased. Enable professional consumer dialogue and issues management Consumers behaviour when contacting on email and through digital channels will be measured and taken advantage of. Handling of GDPR compliant personal data and deletion of records after 12 month or when required by a consumer (the-right-to-be-forgotten). * Lead Salesforce Developer and Designer* Implemented Service cloud for FMCG client from scratch.* Salesforce features such as OmniChannel, Email to Case, Social Customer Service.* Global rollouts for 4 countries UK, Denmark, Germany, Sweden.* SoMe cases from Facebook and Twitter.* Azure DevOps, SingleSign On,Agile methodology.* SPAM Case handling.* Sprint Planning, Sprint Retrospective, BurnDown, Backlog Refinement etc. along with Business SMEs and Team.

* Experienced Consultant working in Print/Media and eCommerce industry SPH (via Ploy consulting firm).* Billing system - Zuora and Zuora 360 managed package, using it for the month end bill run and making callouts from salesforce to make necessary modifications* Implementing Payment gateways using Adyen and Cybersource .* Utilizing Hosted Payment pages concept on public encrypted site and making use of Tokenization fo credit cards (replacing traditional card details concept)

* Worked in the position of senior associate and implementaion was CTI call center application for Annuities client using Lightning framework. * Worked in the position of team lead and individual contributor and responsibility for project.* Fresh project started with involvement started from data model design, class/logical diagrams and identifying the standard and custom objects to be used in salesforce.* Legacy system millions of data to be handled into salesforce, with Informatica as middleware. * Lightning experience and component development involving extensive and configurable custom search functionality.

* Worked as Senior Analyst and on Agile methodology for Insurance and Agriculture clients. We did global rollouts of service cloud for our Agri client. For Insurance client, we had a complex system (configuration,pricing , quotation) which we built in salesforce using much of the customization, we worked on Renewals N Remediation.* Worked as an Individual contributor and responsible for delivery for project* Implemented sales and service cloud solutions involving custom and sfdc out of the box configs for different regions. * Involved in requirement gathering, scrum calls, code review, peer review and estimation and feasibility analysis.* Developed solutions using Visual flows and Process builders, without using code.* Started on lightning and built reusable lightning components. * Worked on integration part using Rest, JSON, XML and other complex customizations.* Improved code coverage and code quality of organization.

* Worked for US Chemical Client and their global regions from APAC, EMEA, North America and Latin America. Providing support for all these regions users in real time.* Started as fresher and worked as Application Support & Development on CRM platform.* Supporting and resolving real time support issues within SLA and ETA. * Provide salesforce out of the box solution to business user and active troubleshooting. * Security architecture, Data load activities and bulk loading of data and users.* Preparation of reports and Dashboards* Support go-live activities and KTs for new development projects.