-Oversee Operations for the East region, driving growth by enhancing efficiency also Implementing strategies focused on cost reduction, ensuring streamlined processes and improved performance-Collaborate with cross-functional teams and drive initiatives to build efficiencies into the system.-Leading various project such as scaling Fleet- Coach program and there PnL , New initiatives related to partner training program.-Improved and streamlined the Rider ticketing support process to enhance response times and service quality and handling PnL.-Helping to build effective communication channel related to delivery partner.-Developed systems and procedures to improve operational quality and team efficiency.-Provided leadership for continual management and employee training initiatives.-Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.-Implemented business strategies, increasing revenue and effectively targeting new markets.

- Responsible for regional operations.- Prepare hiring targets for the city basis the demand growth plan- Manage a team of Area leads and Fleet managers in Maharashtra cities- Work on driver retention, resurrection and new onboards- Define Rider service quality parameters for better customer and merchant experience- Monitor key quality metrics at Rider level and ensure they are under tolerance level- Run exercises for filtering delivery executive for non-adherence to quality standards- Design rate card, payout and incentive structure- Assess geo-expansion opportunities- Expand alternate sourcing channel.-Identified and resolved unauthorized, unsafe, or ineffective practices.-Trained and guided team members to maintain high productivity and performance metrics.

Responsible for end to end city operations Top of the funnel/ On-boarding: - Prepare hiring targets for the city basis the demand growth plan - Identify various sources to hire Riders and train them as per the projections and TAT - Ideate and execute multiple BTL and handline CPO and PnL for city Engagement & Support: - Build efficiency in support processes for improving Rider experience - Analyse Rider performance metrics and drive supply team for controlling parameters - Run retention programs for Riders in a cost effective manner - Design and send out Rider communication daily - Resolve Rider issues within specified time Quality and Payout : - Define service quality parameters for better customer and merchant experience - Monitor key quality metrics at driver level and ensure they are under tolerance level - Run exercise for filtering drivers for non-adherence to quality standards.Launched Six cities (Raipur, Durg, Bhilai, Amravati, Akola and Khamgaon) and started operations Currently Handling 15 city's and responsible for city operations (Vidarbha region.Also heading up clusters in vidharbha region of Maharashtra.

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