* Handling Content Operation of Zee5*Office 365 * Handling CRM* Content Analysis

• Working on Google Analytics Tool to get customer Insight from Web and App.• Market Research and comparative study of Digital Scenario of OTT product across APAC countries.• Worked on different tools for analysis like Q graph, Google play console to track user data.• Deliverables Include: A. Digital Media Measurement, Social Insights, Listening and Monitoring with the latest addition of Social CRM platform)B. Event/Campaign Analysis Report to understand the real-ROIC… Show more • Working on Google Analytics Tool to get customer Insight from Web and App.• Market Research and comparative study of Digital Scenario of OTT product across APAC countries.• Worked on different tools for analysis like Q graph, Google play console to track user data.• Deliverables Include: A. Digital Media Measurement, Social Insights, Listening and Monitoring with the latest addition of Social CRM platform)B. Event/Campaign Analysis Report to understand the real-ROIC. Customer Segmentation Analysis in terms of identifying the real target audienceD. Market Assessment, Industry Analysis to understand the trend, demand, challenges, etc.E. Key Influencer Identification and Analysis (Experts, Authors, Bloggers, etc.) Show less

• OS installation: - Windows 7, 8, 8.1 and 10, Assembling, hardware up gradation troubleshooting.• MS outlook configuration, Outlook backup & restore and troubleshooting.• User Profiles Backup and Restore.• Remote desktop and Remote assistance• Migrating SEM-Simple Exchange Migration/Stage SEM/IMAP/Hybrid• Experience in Exchange performance tools and Reporting• Microsoft Active Directory• Hyper – V Virtualisation • Exchange Online Protection• Firewall and… Show more • OS installation: - Windows 7, 8, 8.1 and 10, Assembling, hardware up gradation troubleshooting.• MS outlook configuration, Outlook backup & restore and troubleshooting.• User Profiles Backup and Restore.• Remote desktop and Remote assistance• Migrating SEM-Simple Exchange Migration/Stage SEM/IMAP/Hybrid• Experience in Exchange performance tools and Reporting• Microsoft Active Directory• Hyper – V Virtualisation • Exchange Online Protection• Firewall and Securities• Directory Synchronization • BPOS – Dedicated• Disk Management, partitions• Printer installation and troubleshooting, Antivirus update & virus protection.• Remote desktop and Remote assistance Show less

• Managing and maintaining users, computers, and group policies using Active Directory.• Assists staff with the installation, configuration and ongoing usability of desktop computers and laptops, peripheral equipment and software within established standards and guidelines.• Research and analyse information technology (IT) problems, issues, provide troubleshooting to the users.• Responsible for assigning tickets for desktop, network, and application issues.• Worked and… Show more • Managing and maintaining users, computers, and group policies using Active Directory.• Assists staff with the installation, configuration and ongoing usability of desktop computers and laptops, peripheral equipment and software within established standards and guidelines.• Research and analyse information technology (IT) problems, issues, provide troubleshooting to the users.• Responsible for assigning tickets for desktop, network, and application issues.• Worked and managed on Cloud deployments. I.e. Office 365 (Exchange Online, Lync Online etc.), Microsoft RDS.• Windows Power Shell Scripts for Exchange & Office 365• Exchange online, Lync online and office pro plus including deployment, troubleshooting.• Done a cutover migration with Directory Sync to office 365 from on-premises environment.• Worked as Service Desk Associate in the beginning of the joining. Show less