Vipulkumar Savaliya Email & Phone Number

Dandenong, Victoria, Australia

• Initiate and facilitate the following ITIL processes: Incident management, request fulfilments, access management, problem management, and knowledge management
• Responding to Support requests for technical assistance in person, via phone and electronically by Team viewer or Microsoft Desktop Central
• Attending to and investigating more complex technology support enquiries or issues either remotely or on site
• Participate in projects and undertake research for system enhancement requests including consultation with users, systems support technical staff and relevant stakeholders
• Diagnosing and resolving technical hardware and software issues
• Managing and creating/updating Group Mail, Mail Inboxes, Shared Distribution groups in Office 365

Melbourne, Victoria, Australia

• 2018-08 - 2020-10 IT Service Desk Analyst Level 1 and 2 Ultimate Tech(IT) Solutions, MelbourneResponsibilities:
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Delivered an excellent customer experience across all service desk functions
• Developed and maintained an in-depth understanding of technologies and systems with particular focus on identifying problems that may impact on operational performance and service delivery
• Assisted in the development of strategies to ensure improved service delivery to both internal and external customers
• Developed and implemented performance improvement strategies and plans to promote continuous improvement

Melbourne, Victoria, Australia

• Assist with managing, training, and coaching of employees
• Configuration and Implementation of Point of Sale; Back office systems into our client's environments.
• Ongoing Support, management, and monitoring of our POS systems in Australia and overseas
• A proven understanding of important business transactions exposure to a Retail or POS environment.
• Provide remote and onsite Support for IT equipment, including printers, receipt printer, barcode scanners, EFTPOS, routers, modems, CPUs and dispense and back-office applications.
• Setup user accounts, computer name and group policy using Active Directory, maintenance of the store's telephone systems and internet outage issues

Melbourne, Victoria, Australia

• Managing Front Desk Counter, taking calls and login customer enquiries
• General Administrative works with face to face service to customers
• Helped with stock taking, accepting consignment delivery and update inventory on the website and in the system
• Log IT related issues in the Service Manager Ticketing system
• A Proven understanding of essential business transactions exposure to a Retail or Pont of Sale (POS)
• Provided remote and onsite Support for IT equipment's including printers, receipt printer, barcode scanners, EFTPOS, routers, modems, CPUs and dispense and back-office applications.

Certificate Iv In Cyber Security, Information Technology

Itil, Information Technology

Activities and Societies: Pursuing ITIL Foundation V3

Professional Year Program, Information Technology

Master Of Information System, Information Technology

Activities and Societies: • Microsoft Office Apps, Office 365,Outlook • SharePoint and OneNote • Windows XP, Windows 7/8/10 • Windows.