Experienced application support engineer with 3.8 years of hands-on experience in SQL / Linux / Oracle / Shell Scripting / Autosys / ITIL, troubleshooting, maintaining, and optimizing critical software applications. Proficient in diagnosing complex technical issues, providing timely resolutions, and ensuring seamless functionality for end-users. Skilled in collaborating with cross-functional teams to enhance system performance and user experience. Strong knowledge of various operating systems, databases, coupled with a proactive approach to problem-solving. Committed to delivering exceptional support and driving continuous improvement initiatives.