Vp Head Of Client Services For Emea
Current
London
• Manage a Team of 10 for MTM and Markitwire, responsible for recruitment, mentoring and career development• Responsible for all Markitwire/MTM queries covering all supported products (Rates, Credit, Equities and Prime Brokerage), where they have direct dealing with Brokers, Dealers (Banks) and end users (buy-side Clients)• Working directly with UAT, Business Analysts, On-Boarding, Product and Engineering Services to resolve queries relating to trade booking issues• Closure of client case requests• SME for all OTC D2D/Client Clearing workflow, also Signing Off on all New Functionality in Markitwire effecting Client Services• Assisting client with BAT (Bulk Action Tool), where clients back load trade through Markitwire in order that they can be Cleared through CCP’s• Liaising with Prime Brokers, Clearing houses, executing brokers and clearing brokers in order to ‘permission’ all Clearing requests for Tri-Lateral Dealer/Broker (SCM) and Bi-Lateral (FCM, LCH,CME, Eurex and other CCP’s) relationships. • Assisting clients with Novation queries/workflow and helping the client understand the Markitwire lifecycle events process • Permission all allocation functional requirements, to enable the client to perform splits/clear Prime Brokerage trades mainly with buy-side Clients• Assisting clients and counterparties to implement and connect to Deal Extractor/Deal Matcher (a trade data extractor/matching tool for Markitwire)• Responsible for API / Deal Sink cases, linking Marketwire and the Broker / Dealer’s internal systems, solving issues with data feeds and trade flow• CFTC, ESMA, HKMA, ASIC, MAS, CANADA and JFSA – Working with all Dealers, Buyside, Brokers to understand how trades flow to GTR for Regulatory Reporting. • SME for SEF Workflow – Working with Dealers, Buyside, Brokers to understand how trades flow to GTR and connectivity to CCP via Auto Processing, Anonymous Trading, Trade Division and Netting