• An accomplished ServiceNow Solution Architect and Delivery Manager with 20 years of experience working with IT organizations and multiple technologies.• In his current role, for past 4 years, the candidate has crafted Solution Plans for 80+ complex RFPs and sole-source opportunities on ServiceNow implementation/run support and has closely worked with Sales to represent his organization in client orals.• Candidate possess in-depth knowledge of proposal preparation, bid management, providing estimates and recommending the best product solutions to global clients.• He has extensively worked on delivery of several complex ServiceNow implementations in various roles ranging from product manager, project manager, build lead and defect manager following Agile/Scrum Methodologies.• Candidate is experienced in full cycle of projects starting from Solutioning (scoping, estimating and costing), delivery and closure of ServiceNow projects.• Candidate has experience in building and managing large teams for the development and support of multi-tenant platforms serving global customers.• Tools experience includes, but not limited to:➢ ServiceNow ITSM, ITOM, HRSD, ITAM, IRM, Custom scoped applications➢ BMC Remedy ITSM, BMC Atrium CMDB, BMC CLM➢ DOC1 CCM