Property & Casualty Support Operations Expert (30+ FTEs)• People management, customer connect, weekly and monthly process -performance reviews including critical metrics reporting and driving quality & lean methodology in the process• Ensuring no surprise environment with team & customer• Monitoring and controlling the Transition Process and implementing the trackers to monitor any gaps during knowledge transfer on site, daily debrief session to mitigate any risk, understanding and… Show more Property & Casualty Support Operations Expert (30+ FTEs)• People management, customer connect, weekly and monthly process -performance reviews including critical metrics reporting and driving quality & lean methodology in the process• Ensuring no surprise environment with team & customer• Monitoring and controlling the Transition Process and implementing the trackers to monitor any gaps during knowledge transfer on site, daily debrief session to mitigate any risk, understanding and closing SLAs • Motivate employees in achieving organization’s objectives and targets• Timely closure of appraisals• Handling work allocation Show less

Handling team of 8 FTEs• Subject Matter Expert• Client Calls & Dashboard calls - weekly and monthly process• MIS - Tracking & Reporting (Dashboard creation, Allocation, EOD, Audit/Quality check)• Designing Power BI - Dashboards across all process• Cross Training new hired employees• Imparting training to employees on Lean & Insurance• Drive sessions for PD aspirants on Insurance, Lean & Reasoning• Making sure the team meets defined SLA's on TAT &… Show more Handling team of 8 FTEs• Subject Matter Expert• Client Calls & Dashboard calls - weekly and monthly process• MIS - Tracking & Reporting (Dashboard creation, Allocation, EOD, Audit/Quality check)• Designing Power BI - Dashboards across all process• Cross Training new hired employees• Imparting training to employees on Lean & Insurance• Drive sessions for PD aspirants on Insurance, Lean & Reasoning• Making sure the team meets defined SLA's on TAT & Accuracy• Floor Support• Daily Huddles, Refresher Sessions• Root Cause Analysis Show less

Process movement (IJP) to a new account - European Insurance Company• Went on transitions (OJT) - Denmark (Phase 1), Transitioned the process successfully with 5 activities in which we need to do Quotations, Policy Issuance, Endorsement, Cancellation & Renewals for two Commercial LOB's - Property & Motor• Language dependency work as input comes in Danish language and system was also in Danish language • Standardise the input which received in any format - PDF, Email, Notepad… Show more Process movement (IJP) to a new account - European Insurance Company• Went on transitions (OJT) - Denmark (Phase 1), Transitioned the process successfully with 5 activities in which we need to do Quotations, Policy Issuance, Endorsement, Cancellation & Renewals for two Commercial LOB's - Property & Motor• Language dependency work as input comes in Danish language and system was also in Danish language • Standardise the input which received in any format - PDF, Email, Notepad, JPEG/PNG, Word etc.• Successfully Stabilized admin processes with 100% SLA’s achieved• Was engaged in creating the process flows, SOP, COPIS, FMEA etc. while onsite• Being the SME in P&C Insurance, responsible to take care of work allocation, monthly dashboards, customer monthly calls, customer weekly calls• Mentored a team of 5 resources and was responsible for their production and accuracy deliverables• Conducting regular assessments to evaluate proficiency levels of the associates in production & for the new hires• Was taking care of MIS for the team• Quality audits for the team• Collecting, analyse and interpreting data with accordance to the targets and SLA Show less

Worked as Reconciler for USA based Insurance company • Specialized in order to cash LOB's - Property, Liability, Motor, Professional Liability, Worker's Compensation & Umbrella Liability under Property and Casualty Insurance• Experience of doing reconciliation for the customer payment statement• Joined as a processor and by time gradually earned Auditor & SME roleOther Responsibilities - • Subject Matter Expert (Resolving Queries)• Floor Support • Monthly… Show more Worked as Reconciler for USA based Insurance company • Specialized in order to cash LOB's - Property, Liability, Motor, Professional Liability, Worker's Compensation & Umbrella Liability under Property and Casualty Insurance• Experience of doing reconciliation for the customer payment statement• Joined as a processor and by time gradually earned Auditor & SME roleOther Responsibilities - • Subject Matter Expert (Resolving Queries)• Floor Support • Monthly Dashboard Creation• MIS - Tracking & Reporting Show less