Vira Digwa Email and Phone Number

Reviewed the onboarding process for new agency healthcare assistants and nurses, ensuring compliance with company policies and industry regulationsIdentified errors and omissions, and then worked with recruiters to correct or complete missing information; regularly providing advice regarding right to work eligibilityBuilt strong relationships with agency workers and different departments, with daily and ongoing communicationEnsured all active workers remained compliant against industry standards and employment regulationsCreated worker and client profiles on company systems once deemed compliantReviewed system records for workers and requested updated training certificates, visas, DBS’s etc. ahead of their expiry dateCommunicated policy changes and new regulatory requirements to the Company, performing large scale audits across all healthcare workers, for example changes to visa requirementsReviewed new client information and collaborated with Accounts Receivable Manager to verify information provided by clients using external data sourcesImplemented more efficient systems for storing information by using excel, which allowed for a more streamlined and reliable process

Showing care and support to children and families.Being able to assist a child in need and supporting them physically and mentally.Keeping the children's personal information private and respecting their privacy.Abide by guidelines & the Statutory Framework for the Early Years on Safeguarding Children together with company Safeguarding Policy; ensuring you have an understanding that safeguarding is everybody’s responsibility and that you have a duty to act accordingly & report any concerns.Provide an anti-oppressive and non-discriminatory environment, which combats race, differently able and gender stereotypes, and promote equal opportunities.Provide support and guidance to trainees/students as needed.

Managing the store, ensuring the shop floor runs smoothly.Meeting the store's monthly targets and handling budgets.Maximizing profits by controlling labor costs and expenses.Commercial minded working with the General Manager to improve operations, sales and profitability.Deal with any enquiries and complaints and monitor customer service.Continuously reviewing and managing team performance.Responsibility for the management of 30 plus staff members.Identifying opportunities for commercial advantage.Providing and exceptional in store experience for customers.Checking off and signing invoices and credit notes on a weekly basis.Supporting management team in all aspects of the operations.Improveing customer experience in storeRecruiting and inducting all new staff and senior supervisors.Training and developing staff ensuring 100% customer service satisfaction.Visual merchandisingManaging high density stockUsing modern technology and software

Senior Sales Assistant. Initially employed as a Retail Assistant and them promoted on a temporary basis to Senior Sales Assistant to cover peak trade, whilst also seconded to the recruitment department to assist with all aspects of staff training and recruitment.