• Spearheading the design, development, and rollout of service offerings for Omnissa Workspace ONE, collaborating with cross-functional teams (engineering, sales, and professional services) to ensure successful implementation. • Engineering solutions and services, including proof-of-concept deployments, pilot programs, and use case development, to validate and optimize Workspace ONE offerings. • Developed and delivered comprehensive technical documentation, including design and deployment guides, best practices, and solution reference architectures, to empower customers and internal teams. • Providing expert delivery guidance on eliciting business requirements and tying those to personas and use cases to support successful scalable implementations by delivery teams. • Demonstrating deep technical and business architecture acumen in Product solution areas, with a focus on Workspace ONE technology stack. • Maintaining technical credibility and thought leadership by delivering enablement web conferences, training sessions, and presentations for internal and external stakeholders. • Successfully enabled delivery teams on new service offerings, ensuring standardized services were used as the basis for at least 50% of all consulting activity. • Achieved consistently excellent feedback from stakeholders across all geographies on service quality, enablement, and support.

• Managing a $200M+ enterprise services portfolio, ensuring profitability and alignment with business goals. • Launched 30+ high-quality services, boosting customer satisfaction and revenue growth. • Reduced time-to-market for key services solutions by 25% through improved collaboration across Professional Services, Engineering, and Sales. • Implemented a new Service NPI process, streamlining development and decreasing time-to-market by 25%. • Owning a profitable service line’s product vision & roadmap, driving services maturity & product adoption growth at VMware Professional Services. • Developing standardized services collateral, expanding our footprint, and increasing customer satisfaction.

• Delivered secure enterprise product designs and implementations for clients across industries. Mapped business needs to technical configurations, ensuring successful project execution and reporting. • Developed services collateral for consultants, empowering them to deliver successful projects and pass certifications to uplevel the practice and increase revenue. • Supported sales by collaborating with Account Executives on SOW development, technical knowledge transfer, and closing services deals.

• Developed secure deployment strategies for clients with multi-billion-dollar market caps across industries, removing blockers and exceeding implementation goals (e.g., UPS, Walgreens, DHS).• Maintained up-to-date knowledge of technical trends and innovations, especially those applicable to enterprises.• Demonstrated technical leadership by reviewing designs across workstreams. Be the go-to expert for the design, architecture, and implementation of solutions.

• Led a zero-impact migration of On-Premises infrastructure between data centers resulting in a savings of $2MN+. • Partnered with Product Owners, Developers, Senior Leadership, Clients, and Stakeholders to drive innovation for end users.• Orchestrated the design and implementation of cutting-edge endpoint and identity and access management solutions resulting 50% reduction in incident reports.