Viraj Kumar Email & Phone Number

Hyderabad Area, India

- Classify video games to make better recommendations - Helped define KPIs- Built all of the internal dashboards to track individual KPIs- Built dashboards to track Quality, Productivity and creativity metrics for all employees- Built a system on Google Sheets which shows an individual their Quality metrics and errors committed which was previously done on a single sheet- Built a workflow tool on Google Sheets to streamline work assignment and data- Worked as a part of team in a web scraping project- Ad-hoc analysis - Single POC for dashboards, analysis and KPIs- Automated reports using Google Appscript

Hyderabad, Telangana, India

- Assess high-value trips in India and determine if there was any fraudulent activity- Built queries to find related fraudulent accounts and trips- Built dashboards for our team to make sure that we reach our SLAs and to track team performance- Built dashboards for stakeholders to track fraudulent activity in their city- Ad-hoc queries to find patterns in fraudulent driver-partners- Wrote queries to find driver-partners who used a specific fraud method

Hyderabad, Telangana, India

- Worked in rider support, clearing rider queries regarding pre-trip and post-trip concerns- Worked as an SME and on-boarded around 30 new hires- Worked with Uber 4 Business in a support role regarding onboarding, payment, post-trip, pre-trip queries- Worked on projects to reduce cost per ticket by deflecting contacts to external BPOs

Hydearabad

Handle customer inquiries regarding orders, payments, subscriptions, pre sale queries, post order queries, general feedback, and complaints. Angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners across various departments.