Viraj Kumar

Viraj Kumar Email and Phone Number

Jr. Product Manager at DECA Games @ DECA Games
berlin, berlin, germany
Viraj Kumar's Location
Hyderabad, Telangana, India, India
About Viraj Kumar

Clueless after engineering combined with low grades didn't help me get a job initially. Had to join Amazon in 2014 as a temporary employee in Customer Support; which helped me earn my living but also taught me the importance of planning and building a system which is fool-proof which is what support at Amazon is.Left Amazon to join Uber at Center of Excellence, Hyderabad; because I loved the app and the service. After joining Uber is when I found my real calling, I loved to work on Excel (I can't believe myself too) and realized that I love playing with data and numbers. Self-taught Excel, SQL, HiveQL.The future sounds exciting with loads of data and make algorithms smarter!

Viraj Kumar's Current Company Details
DECA Games

Deca Games

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Jr. Product Manager at DECA Games
berlin, berlin, germany
Website:
decagames.com
Employees:
88
Viraj Kumar Work Experience Details
  • Deca Games
    Jr. Product Manager
    Deca Games Jan 2021 - Present
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  • Gameopedia As
    Game Analyst
    Gameopedia As Mar 2018 - Dec 2020
    Hyderabad Area, India
    - Classify video games to make better recommendations - Helped define KPIs- Built all of the internal dashboards to track individual KPIs- Built dashboards to track Quality, Productivity and creativity metrics for all employees- Built a system on Google Sheets which shows an individual their Quality metrics and errors committed which was previously done on a single sheet- Built a workflow tool on Google Sheets to streamline work assignment and data- Worked as a part of team in a web scraping project- Ad-hoc analysis - Single POC for dashboards, analysis and KPIs- Automated reports using Google Appscript
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  • Uber
    Risk Analyst
    Uber Feb 2017 - Mar 2018
    Hyderabad, Telangana, India
    - Assess high-value trips in India and determine if there was any fraudulent activity- Built queries to find related fraudulent accounts and trips- Built dashboards for our team to make sure that we reach our SLAs and to track team performance- Built dashboards for stakeholders to track fraudulent activity in their city- Ad-hoc queries to find patterns in fraudulent driver-partners- Wrote queries to find driver-partners who used a specific fraud method
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  • Uber
    Community Operations Specialist
    Uber Dec 2015 - Feb 2017
    Hyderabad, Telangana, India
    - Worked in rider support, clearing rider queries regarding pre-trip and post-trip concerns- Worked as an SME and on-boarded around 30 new hires- Worked with Uber 4 Business in a support role regarding onboarding, payment, post-trip, pre-trip queries- Worked on projects to reduce cost per ticket by deflecting contacts to external BPOs
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  • Amazon
    Customer Support Associate
    Amazon Jun 2014 - Dec 2015
    Hydearabad
    Handle customer inquiries regarding orders, payments, subscriptions, pre sale queries, post order queries, general feedback, and complaints. Angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners across various departments.
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Viraj Kumar Education Details

Frequently Asked Questions about Viraj Kumar

What company does Viraj Kumar work for?

Viraj Kumar works for Deca Games

What is Viraj Kumar's role at the current company?

Viraj Kumar's current role is Jr. Product Manager at DECA Games.

What schools did Viraj Kumar attend?

Viraj Kumar attended Sri Chundi Ranganayakulu Engineering College, Ganapavaram, Chilakaluripet, Pin-522 619(Cc-90).

Who are Viraj Kumar's colleagues?

Viraj Kumar's colleagues are An An, Antonio Rodriguez Lopez, Hristofor Maksimov, Korbi Pachmayr, Chatchawan Keawtangkhuen, Mayo Uribe, Irene S. Carbonell.

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