Viraj Jadeja Email & Phone Number

Liverpool, England, United Kingdom

Investigating incidents and delays assigned to traincrew and attributing them appropriately. Liaising with departments across the company to gather information and refer incidents to ensure correct attribution. Working closely with performance team to address issues and implement improvement plans. Supporting traincrew management to gather evidence to dispute incidents and identify operational risk. Generating reports using enterprise software and share with stakeholders.Duties and Responsibilities:- Investigate all incidents assigned to traincrew on Bugle and attribute to responsible owner.- Request train running data from fleet team, check CCTV and request report from members of the traincrew to understand and attribute an incident.- Dispute incidents with departments within the company and with Network Rail.- Request traincrew reports and additional information to assist investigations.- Liaise with departments to gather information and understand root cause and responsibility of an incident.- Deep dive into critical investigations and assist in obtaining infomration form traincrew for other departments where required.- Generate daily performance report and weekly KPI report and share with traincrew management.- Represent traincrew in meetings and provide information about any incidents discussed.

Liverpool, England, United Kingdom

Joined as a train manager in a safety critical role, travelling on passenger services, supporting driver and passengers with any issues or queries. Acquiring route knowledge and emergency information to help dealing with unforeseen events. Certified to carry out emergency evacuation and dealing with broken down train.Making sure of operational safety and protection of the running service. Learning about any disruption and planned works which may alter the journey to plan for and to inform passengers if required. Maintain presence in the train during the journey to ensure the environment is safe and friendly.Duties and responsibilities:- Maintain train timing, and to ensure departure as per advertised time.- Prepare the train for the journey and ensure all equipment is functioning and that any passengers requiring support are tended to.- Operate doors, checking it is safe for passengers to board or alight, and signalling to the driver.- Record delays with cause and location and report defects and operations issues to the control room.

Liverpool, England, United Kingdom

Worked as an assistant leader within customer service for a nationwide retailer. The business provides online and instore shopping options with same day delivery. The role comprised of supporting colleagues with product related queries and enhancing the customer journey. Liaised with channel partners and distributers for stock availability and delivery status. Aligned customer expectations based on available information. Received between 200 to 400 voice or chat queries per day. Achieved 100% customer satisfaction score. Built rapport with team members and senior leadership. Helped to train colleagues and provided support in complex situations. Guided team members through product and system related doubts and provided handholding where required. Accessed client orders, clearing security and processing exchanges and refunds. Duties and Responsibilities:- Support team members on process enhancements.- Ensure customer satisfaction by monitoring resolution time and providing feedback.- Training colleagues on systems and processes and helping them to resolve complex queries.- Liaising with delivery team and channel partners to resolve customer queries.

Ahmedabad Area, India

Joined as a senior manager at the government funded start-up council, supporting more than 30 start-ups and associated with national level support systems. Managed the office inventory and equipment, overseeing procurement, and vendor management. Organized and hosted numerous awareness seminars for school and college students. Arranged transportation and logistics of audience and faculty. Oversaw office administration procurement of software & technical equipment for start-ups. Reporting to the director, assisted in stakeholders meetings and created documents for formal communication. Liaised with government agencies and venture capitalists to support entrepreneurs registered under the council. Guided entrepreneurs through the process of patent application and to access government funds. Duties and responsibilities:- Organize and host seminars in affiliated schools and colleges.- Educate entrepreneurs about the qualification criteria for grants and available support.- Assist incubated start-ups in accessing equipment and technical support.- Allocate budget for events to get approval and funds to execute the event.- Oversee office asset maintenance and inventory, and liaise with vendors as required.

Ahmedabad Area, India

Setup 2 dessert retail outlets in the state’s largest city serving more than 30 varieties of milkshakes and ice cream. Managed up to 6 staff members across both outlets including kitchen staff and captain. Marketed the brand in appropriate channels and approached large organizations to promote the brand and increase awareness. Obtained required licenses and ensured regulatory compliances were met.Achieved tremendous success with sales averaging at at least 500 glasses per day. Increased off-season revenue by targeting large orders in events and mass promotion. Liaised with online delivery partners to increase sales and create awareness. Analyzed weekly sales data to understand the efficacy of targeted promotions and predict future sales. Improved process time while ensuring consistency in product quality and packaging.Duties and responsibilities:- Procurement and maintenance of equipment and machinery to store and process raw material.- Hire and train staff to provide excellent customer service and maintain hygiene in the kitchen.- Oversee inventory management, account for wastage and order goods as per predicted requirement.- Promote sales by giving discounts and offers for instore and online orders and calculate P&L..- Meet with brand owner to discuss issues and avenues to improve lead times and reduce costs.

Gujarat, India

Worked with the global market research company which gathered consumer data and by measuring behavior across all channels and platforms, helping to discover and analyze the buying trends. Joined as a production executive within the MEA region, overseeing database production and client delivery for Saudi Arabia, the largest market for the region. Produced 700 to 1000 databases every month, across more than 30 FMCG categories.Liaised with the client service team with customized requirement and aligned expectation. Assisted with projects for global FMCG manufacturers such as Mondelez, SC Johnson, etc. Managed a team of up to 10 database production executives and teams and performed quality checks to reduce reworks and improve quality. Duties and responsibilities:- Generate monthly production plan, produce and deliver databases to global FMCG clients.- Work closely with internal departments and stakeholders to manage production related issues..- Represent the market and region in stakeholder meetings to discuss major quality issues, and production status.- Provide technical insight to client servicing team and explaining system logic.- Use Salesforce to log and resolve issues, and keep track of client requested changes and revisions in databases.- Use SAP ERP to measure resource efficiency and the production quality of the region.

Barmer Area, India

Operating a data logging unit on exploration rigs to monitor drilling activities and evaluate the sub-surface environment. Data from sub-surface logging tools and information gathered from sensors on the rig compiled in a report shared with the chief geologist from CAIRN Energy.Duties and Responsibilities:- Install and calibrate rig sensors.- Collect sub-surface rock cutting fro analysis and generate well report.- Adhere to HSE Policies at all times to ensure safe working conditions and better health preservation.- Attend daily safety meeting with client, and other contractors to discuss drilling plan- Pack and handover samples to client with well report once drilling is completed

Barmer Area, India

Setting up the supply of production well fluid systems, engineered to enhance well productivity, quality and to sustain profitable oil and gas production. Contracted on the CAIRN Energy processing terminal at Barmer, India, operating under stringent health and safety regulations, and in a high-risk environment. Relocated approx. 50 kilolitres of production chemical per week.Duties and responsibilities:- Receive chemicals at the production site, carry out quality check and plan systematic offloading on well pads.- Measure harmful gas concentration directly from production line and optimize chemical injection into the production well- Ensure safety rules are followed by all personnel involved and all personal are trained in HSE- Prepare daily production report, and liaise with the client representative for invoicing

Master Of Business Administration - Mba, Business Administration And Management, General, Merit

Master Of Science (Msc), Petroleum Technology/Technician, Pass

Bachelor Of Science (Bsc), Geology/Earth Science, General, Merit

A.I.S.S.E, Science

Master Of Science - Ms, Petroleum Technology