Viraj Vyas Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Leading a geographically dispersed client onboarding team in NSW, SA and VIC to support client projects and transitions and driving employee engagement plans across direct teams and cross functionally• Experienced in client and people onboarding across multiple brands of Smartgroup namely Smartsalary, Smartleasing, Accesspay, Smartfleet and Advantage • Proven capability of validating data that is produced by the data analytics team to ensure quality output to internal stakeholders and external clients in a timely and efficient manner• Proactively partnering with stakeholders to ensure client expectations are met by having clear success measures in place that have lasting operational impacts• Championing continuous people and process improvements in the client and customer journeys by analysing performance, highlighting problem areas, and identifying development outcomes through process improvements tactics• Keen eye for detail to identify risks and managing quality of information including assisting with internal and external audits• Ensure contract compliance through system configuration and process changes• Managing and resolving escalations for client that are onboarding or offboarding from Smartgroup• Building a strong and engaged team with a focus on skills development and succession planning whilst meeting team targets and KPIs

Sydney, New South Wales, Australia

• Ability to ensure the efficient operation of the Vehicle Admin and Managed Lease Teams that consisted of 20 plus team members across NSW and VIC whilst delivering a high level of quality output and delivering on monthly KPIs• Responsible for managing 9 automation processes daily within the vehicle operation space that were the key drivers of growth in the business• Proven ability to liaise successfully with external stakeholders like Macquarie Leasing, St George Finance, Ampol, BP, Shell, QBE, Vero Insurance, etc. on an ongoing basis to ensure smooth functioning and delivery of customer experience• Skilled to mentor, develop, coach, and inspire team members and bring out the best in them and help them to develop and achieve their professional and personal goals• Demonstrated capability to drive performance to achieve desired business goals through operational excellence• Successfully able to identify process improvement growth opportunities and single point of failures and implement automation changes to increase operational efficiencies that have an impact on the team and the wider business• Proven ability to work in a dynamic, fast paced and an ever-changing environment• Established track record of successfully completing audits with external auditors for leasing and vehicle operation processes

Sydney, New South Wales, Australia

• Management of new employer transition into Client Payroll and Finance processes • Management of the end-to-end client and people transitions across various brands • Preparation and maintenance of processes maps, policies and procedures related to employer transitions• Assist in the completion of external and internal audits for Payroll and Accounts team• Identifying risks and control gaps within the systems/processes and implementing changes to addresses the issues• Managing major changes to existing employer processes that will extend to a period and requires project management• Developing and maintaining in-depth knowledge of Smartgroup products/services and processes especially the Client Payroll and Finance processes• Developing and maintaining an understanding of the Smartgroup risks and control environment in Client Payroll systems• Managing stakeholders, particularly employers and internal staff, with competing priorities and motivations• Working effectively with various teams in Smartgroup to obtain their involvement and cooperation

Sydney, New South Wales, Australia

• Allocating workload to individual staff members based on their ability and skills• Implementing new QA initiatives and making sure all staff understand them• Giving prompt and accurate feedback to team members based on their quality and productivity results• Assisted in the implementation of the training for business improvement initiatives and be the subject matter expert during and post roll out• Making sure all tasks given to team members are done within the required SLA • Providing accurate information to senior managers on key issues• Reviewed process documents and identify and execute areas of process improvement• Assisted Team Leader with complex problems especially the ones that require liaising with internal external stakeholders of the company• Managing the monthly R&R program and manage the team budgets

Sydney, New South Wales, Australia

• Effectively managed cases (including emails, cessation, and reconciliation requests) from both internal and external customers through the most effective channel (written, online chat or phone)• Liaise with external vendors who assist in the management of customer accounts• Exceptional ability to decipher complex information and respond accordingly• Proven ability to approach repetitive tasks with consistent levels of quality output and attention to detail•Demonstrated problem solving ability with a sharp focus on solutions and process improvements

Sydney, New South Wales, Australia

• Skilled in solving complex vehicles and leasing customer queries related to FBT liabilities, post-tax adjustments, Tax-Free Zones, luxury vehicle adjustments, managing vehicle budgets, car parking calculations and clearly explaining budget deficits to the customers via phone and emails• Expert in setting up of vehicles in internal systems and effectively liaising with financiers or customers for missing documentation or missing information• Proven ability to successfully cease and reconcile vehicle leases• Skilled in providing extensive knowledge to customers related to the various insurance and vehicle related products• Experience in end of year FBT Reporting and successfully liaising with CRMs for reporting requirements

Sydney, New South Wales, Australia

• First point of contact for Smartsalary customers and financial planner to support all their finance and business-related queries to provide the most flexible solutions daily• First point of contact for Financial Planners and liaising with them to handle customer queries by keeping in mind the ATO guidelines regarding salary packaging• De-escalate issues raised by angry customers, repair trust, locate resources for problem resolution and design best-option solutions• Interact daily with internal stakeholders in accounting, leasing teams, new business, operations, and administration teams• Train new starters

India

• Responsible for administration support services• Creation of client proposals, media briefings, weekly and monthly reports in MS Excel and MS Word• Managing the client database and customer service queries• Ownership of smaller brands and client accounts and provide service to those accounts • Working closely with the Marketing team to deliver results as per the client’s brief• Assisting the seniors with their account’s presentations

Certificate Iv In Project Management, Project Management

Postgraduate Degree, Advertising And Marketing