Virak Seng Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Richmond, Virginia, United States

Richmond, Virginia, United States

-Outbound and Inbound Calls Sales related calls and follow-ups-Conveying accurate details regarding products and devices offered.-Tailoring personalized sale pitches to customer to convey the need to buy.-Utilization of skills and techniques to uncover needs and qualify leads.-Objection Handling by addressing customer concerns effectively.-Accurately recording and processing of orders.-Strive to meet and exceed sales metrics.-Efficient time management to meet CC metrics.-Engaging with potential and existing customers.-Adhering to regulations and company policies and representing company values.-Utilizing HubSpot CRM for customer data.

Richmond, Virginia, United States

- Provided real-time subject matter expertise to sales agents, addressing product features, policies, and operational processes.-Content development in regard to training in products, processes, and procedure.- Conducted hands-on coaching for sales agents, resulting in improved performance and customer interactions.- Collaborated with sales leadership to drive ongoing training and development for sleep experts, ensuring exceptional customer experiences.- Monitored and maintained productivity metrics in collaboration with WFM to meet SLAs, AHTs, KPIs, and targets.- Developed and executed strategies to address customer concerns and questions in real-time, enhancing customer satisfaction.- Effectively communicated trends, feedback, and product issues to leadership.- Created and nurtured a positive sales culture that motivated agents to achieve business goals.

Pasadena, Ca

- Developed content plans and engaging content across platforms, including blogs, social media, and newsletters.- Analyzed web traffic and community metrics to enhance engagement and relayed feedback to internal stakeholders.- Led community communication initiatives and maintained brand consistency.- Collaborated with cross-functional teams to align with marketing initiatives and ensure brand integrity.- Attended networking events and industry workshops to stay updated.

Los Angeles, Ca

- Managed daily business functions, updated products on websites, and ensured accurate product details.- Addressed customer service inquiries, managed returns, and handled product inquiries to ensure amazing customer experience.- Created and uploaded new product listings across various platforms.- Maintained eCommerce platforms such as Amazon, eBay, and Shopify.

Los Angeles, California

- Reviewed entire returns process- Communicated and oversaw returns process with vendors, customers, and employees- Managed employees involved in the returns process- Authorized/declined returns in accordance with return policy- Provided customer service and accounts management- Created spreadsheets and monthly reports- Contacted, assisted, and built long-term business relations with existing clients- Managed warehouse inventory- Performed light shipping duties such as pulling styles, boxing, and shipping- Utilized UPS, USPS, and FedEx for shipping purposes- Assisted Social Media manager with creation of engaging content for all platforms, including blog pieces, articles, social media posts, and newsletters.

Los Angeles, California

- Updated product information and content on the website- Created banners, images, promotions, etc. for display on the website using tools like Photoshop- Updated content managed areas including copy and artwork- Managed website configuration and parameters such as payment options and stock management- Investigated and reported any operational or technical issues that arose- Scoped and documented ongoing website functional projects and improvements- Tested and deployed functional projects and improvements- Liaised with e-commerce agency for day-to-day management of the website- Collaborated with internal resources for day-to-day management of the website- Evaluated approaches and strategies to improve website sales conversions and customer engagement.

Los Angeles, Ca

- Prepared and served a variety of hot and cold beverages to customers- Took customer orders and provided exceptional customer service- Operated espresso machines and other coffee-making equipment- Prepared and served food items, such as pastries and sandwiches- Maintained cleanliness and organization of the store, including the dining area and restroom- Handled cash transactions and operated the cash register- Followed standard recipes and procedures to ensure consistent quality of beverages and food items- Stocked and replenished supplies, including coffee beans, milk, and other ingredients- Followed health and safety guidelines to maintain a clean and safe work environment- Collaborated with team members to ensure efficient operations and smooth workflow- Adapted to fast-paced and high-pressure situations while maintaining a positive attitude.

Van Nuys, Ca

- Opened and closed the store, ensuring proper procedures were followed- Developed staff by providing training and guidance to employees- Processed merchandise, including maintaining the sales floor, stocking, restocking, and merchandising- Managed a team of employees, overseeing their tasks and performance- Resolved customer complaints in a professional and satisfactory manner- Provided exceptional customer service, ensuring a positive shopping experience- Received and disbursed money, accurately handling cash transactions- Balanced cash registers and the store's safe- Prepared daily deposits, ensuring accurate recording of financial transactions- Sold products to customers, utilizing product knowledge to make recommendations- Operated a cash register, accurately computing and recording transaction totals- Greeted customers and assisted with their inquiries and needs- Priced merchandise, ensuring accurate and consistent pricing.

Fashion Assistant Certificate, Fashion/Apparel Design

Education record