Viral Patel Email & Phone Number

Lindsay, ON, CA

Lindsay, Ontario, Canada

• Increased store revenue to $1M by implementing effective sales strategies and optimizing operations, resulting in a significant boost in profitability.
• Secured the second highest sales award among all MR SUB franchises in 2023 by driving customer engagement and enhancing product offerings, leading to a notable increase in sales.
• Supervised and trained a team of 5 employees, improving team efficiency and service quality, which contributed to smoother daily operations and higher customer satisfaction.
• Managed overall store operations, including inventory control and customer service, ensuring seamless day-to-day functionality and maintaining optimal stock levels.

Victoria, Australia

• Installed, maintained, and calibrated traffic data collection equipment (sensors, cameras) to ensure accurate data transmission and system functionality, providing reliable information for traffic management decisions.
• Analyzed traffic patterns using engineering principles and software, optimizing traffic signal timing at intersections, leading to a 20% reduction in congestion at key locations.
• Performed traffic impact assessments for proposed developments, recommending mitigation strategies, and reducing potential traffic impacts of 15 new construction projects through planning.
• Collected and analyzed traffic data via counts, surveys, and technology, utilizing data insights informing traffic management decisions, leading to a 30% improvement in traffic flow predictability.
• Collaborated with engineers and stakeholders to propose and implement traffic safety measures (speed limits, calming devices, pedestrian crossings), contributing to a 10% reduction in traffic accidents.
• Planned and implemented temporary traffic control measures for construction projects or special events, developing strategies to minimize disruptions and maintain traffic safety during such activities.

Richmond, Victoria, Australia

• Offered Level 1 technical support for desktop computing, network, software, hardware, and peripherals, delivering customer service, and increasing resolution rate for IT-related issues by 20%.
• Responded to user requests (including remote users) within a 1-hour SLA (Service Level Agreement), ensured service restoration, and identified potential issues, minimizing service disruptions by 15%.
• Provided support and maintenance for in-house systems, including diagnostics, upgrades, repairs, and installations, optimizing system performance and maximizing uptime by 30%.
• Utilized remote monitoring and management software to troubleshoot issues for remote users, enhancing remote support effectiveness, and increasing resolution rate for remote user issues by 40%.
• Researched problems, diagnosed issues, and applied solutions for software, hardware, and system problems, including undocumented issues, streamlining future support and reducing repeat issues by 25%.

Gujarat, India

• Provide first-level technical support for hardware, software, and network issues while ensuring excellent customer service for over 25+ users daily.
• Install, configure, and maintain over 100 desktops, laptops, and peripherals.
• Assist with troubleshooting basic network connectivity and security protocols, resolving 90% of issues on the first contact.
• Document user issues, troubleshooting steps, and solutions in ticketing systems, maintaining an accuracy rate of 95%.
• Manage hardware/software inventory and escalate unresolved issues to senior teams, handling 150+ assets.

Postgraduate Certification, Business Administration

Master'S Degree, Information Technology

Bachelor’S Degree, Electronics And Communications Engineering