Virangi Perera Email & Phone Number
Who is Virangi Perera? Overview
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Virangi Perera is listed as Compliance Assurance Specialist at TPG Telecom, a company with 5481 employees, based in Australia, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Virangi Perera.
Virangi Perera previously worked as Operations Support System Specialist at Tpg Telecom and Retail Store Associate at Tpg Telecom. Virangi Perera holds Bachelor Of Science - Bs, International Management & Business, Second Class Honours Upper Division from University Of Plymouth.
Email format at TPG Telecom
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About Virangi Perera
Integrity driven and highly motivated specialist with 6 years+ experience in customer support and compliance assurance to drive success with the dedication to achieving objectives on time with excellence. A hardworking and consistent team player with the ability to undertake any task or situation with a confident and responsible approach.
Virangi Perera's current company
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Virangi Perera work experience
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Operations Support System Specialist
Current- Leading Credit Compliance Assurance Audit project.
- Driving significant reduction in total TPG credits from June 2023 through audits, insights and feedback to TLs.
- Construction of TPG Credit Guidelines for Confluence.
- Leading Manila Admin team training on Sydney Escalation tasks, including internal system issue investigation,to streamline processes and procedures.
- Continuous identification of process gaps through deep dive analyses for TPG and iiGroup.
- Achieving Super Star Award for amazing resilience with challenging workload, completing extra tasks tobenefit the team and wider business productivity including upskilling new teams.
Retail Store Associate
- Consistently achieving monthly targets and maintaining 100% Net Promotor Score (NPS).
- Consistently improving the Lasting Impressions scores from 71%, 86% to 100% within 3 months and was the first to achieve 100% in Lasting Impressions in our Territory.
- Achieving Star Award for mastering all operational work and for best customer service within 7 months from joining.
Assistant Secretary
- In charge of issuing visa extension letters and the procedure of students leaving school and issuing of leaving certificates.
- Handling the health insurance scheme for school children with the coordination of Ministry of Education, Sri Lanka.
Inside Sales Representative
- Consecutively exceeded call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes well below7 min. goal.
- Expanded the customer base of the company in 25% quarterly by acquiring new business through strategic marketing efforts, cold calls, client referrals and inbound lead follow-ups.
- Provided basic technical support for customers on a wide range of company products, resolving issues at a 80% rate.
- Increased the quarterly team target by 20% in 2 quarters by over achieving the monthly targetof USD 110,000.
- Earned "outstanding" ratings on performance reviews, with top marks in teamwork, customer service, communication skills and technical problem-solving.
- Attained an average of 80% customer satisfaction rating, 10% higher than company average.
Colleagues at TPG Telecom
Other employees you can reach at tpgtelecom.com.au. View company contacts for 5481 employees →
Darryl Morales
Colleague at Tpg Telecom
Greater Sydney Area, Australia
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GG
Glenda Grace Palasigue
Colleague at Tpg Telecom
Metro Manila, National Capital Region, Philippines, Philippines
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LL
Leslie Lopez
Colleague at Tpg Telecom
Marilao, Central Luzon, Philippines, Philippines
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SR
Sanjeev Rai
Colleague at Tpg Telecom
Australia, Australia
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ME
Mayueheng Ellen Lu
Colleague at Tpg Telecom
Greater Brisbane Area, Australia
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GC
Gagan Chhabra
Colleague at Tpg Telecom
Greater Sydney Area, Australia
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JL
Joshua Lai
Colleague at Tpg Telecom
Sydney, New South Wales, Australia, Australia
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AD
Asmita D.
Colleague at Tpg Telecom
Greater Sydney Area, Australia
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ST
Stephanie Turner
Colleague at Tpg Telecom
Sydney, New South Wales, Australia, Australia
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HG
Hannah Grimalt
Colleague at Tpg Telecom
National Capital Region, Philippines, Philippines
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Virangi Perera education
Bachelor Of Science - Bs, International Management & Business, Second Class Honours Upper Division
Advanced Level And Ordinary Level Examinations
Frequently asked questions about Virangi Perera
Quick answers generated from the profile data available on this page.
What company does Virangi Perera work for?
Virangi Perera works for TPG Telecom.
What is Virangi Perera's role at TPG Telecom?
Virangi Perera is listed as Compliance Assurance Specialist at TPG Telecom.
Where is Virangi Perera based?
Virangi Perera is based in Australia, Australia, Australia while working with TPG Telecom.
What companies has Virangi Perera worked for?
Virangi Perera has worked for Tpg Telecom, Gateway College Sri Lanka, and Softlogic Holdings Plc.
Who are Virangi Perera's colleagues at TPG Telecom?
Virangi Perera's colleagues at TPG Telecom include Darryl Morales, Glenda Grace Palasigue, Leslie Lopez, Sanjeev Rai, and Mayueheng Ellen Lu.
How can I contact Virangi Perera?
You can use AeroLeads to view verified contact signals for Virangi Perera at TPG Telecom, including work email, phone, and LinkedIn data when available.
What schools did Virangi Perera attend?
Virangi Perera holds Bachelor Of Science - Bs, International Management & Business, Second Class Honours Upper Division from University Of Plymouth.
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