Managing Cisco's Sales & Relationship with Wipro, Cognizant, Tata Consultancy Services, Tech Mahindra, Infosys & HCL.

• Responsible for Services Renewals for 30 Global Enterprise & SP customers. Average goal $20M/year, attained over 110% of plan every FY19, FY 20 and FY 21.• Lead engagements with Customer, Cisco Partners & Distribution Channels to review Services contracts and recommended services that meets their business needs. • Worked closely with Account team and Software Executives to qualify & classify customers fit for Enterprise Agreements• Negotiated with customers and partners to maximize booking value for Cisco. • Engaged with customer from land to execute to adopt phase to ensure they are seeing value in the services. Work with success managers if there are challenges in adoption of services• Worked with customer & partners as services consumption models changes and offer solutions that fit their desired business outcomes• Thoroughly review install base data to look for opportunity to convert into Sales leads

• Lead team of four global Operation Managers assigned to one of the biggest Global Financial Enterprise customer for Cisco. • Engaged primarily in turning around teams sentiment towards the account and vice versa• Assist my team with daily task, automate reports, enhance processes and deliver results• Team Lead for geographically spread nineteen Operations Managers. First point of contact for management level escalations. Assist in coordinating material for monthly meetings, arrange training based on teams need and organize team documents. • Assist with interviewing, mentoring and training new members of the team.

• Owned and built relationships with senior management at six large enterprises customer. Managed delivery portfolio of $3M a year.• Customers trusted advisor for delivery engagements and liaison between Engineering and vendor delivery organization• Championed vendor management and mutual conflict resolution while striving for high customer satisfaction while maintaining SOW and budget• Assisted with on boarding customer, delivered kick off meetings to provide and collect information on KPI, Success Criteria and current issues

• Single point of contact for customer on any escalation on trouble tickets. Liaison between Customer and Cisco Teams• Engaged in highly visible outages and provided constant communication to stakeholders. Engaged in lesson learning and process enhancement activities upon resolution.• Delivered Quarterly Business Review to customer Management with information on KPI, developing trends, unknown environmental issues and suggestion on how to operate more effectively• Added incremental revenue of $3.2M by converting customers engaged in critical account program [CAP]

• Consulted Cisco Sales Team and Cisco partners with Planning, Designing and Implementation of Cisco Contact Center solution, which includes CVP, UCCE, UCCX, EIM and other 3rd party products• Test new features in the lab and provide feedback to the BU on field experience of the new product/feature• Assisted partners with all aspects of a solution deployment. Review partner supplied design optimized design deployment solutions, to save partner and customer time and money

• Provided technical support to Customers and Partners for Enterprise level Voice Software: Cisco Unified Contact Center Solution and Applications• SME, Focal engineer and single point of contact for high profile customers and critical cases• Initial point of contact for team of thirteen engineers for Administrative and Technical Assistance. First point of escalation for priority and escalated cases. • Provided assistance with interviews, mentoring, delivering technical training and on boarding of new members.