Anil Virani Email & Phone Number

- Provide user support with their complex incidents and those that simply need desk side assistance.- Provide support and coverage for day-to-day package testing and release process in SCCM server.- Design, configure and maintain SolarWinds Orien, N-Central, ARM and SEM platform.- Configure Intune for device enrollment, compliance, and configuration policies.- Perform vulnerability scan with Tenable.sc and mitigate it.- Planning and implementation of updates and patches with… Show more - Provide user support with their complex incidents and those that simply need desk side assistance.- Provide support and coverage for day-to-day package testing and release process in SCCM server.- Design, configure and maintain SolarWinds Orien, N-Central, ARM and SEM platform.- Configure Intune for device enrollment, compliance, and configuration policies.- Perform vulnerability scan with Tenable.sc and mitigate it.- Planning and implementation of updates and patches with SCCM, N-Central and Intune.- Perform investigation, analysis, and improvement of IT environment maintenance tools.- Experience with Microsoft Azure, Office 365 admin center.- Experience with packaging standards (MSI), PowerShell and shell scripting.- Design, configure and build RSA SecureID environment for MFA on computer and VPN login process. Show less

- Provides advanced technical knowledge and troubleshooting skills.- Monitor a work queue and ensure service requests and incidents are responded to within Service Level Agreement (SLA).- Explore, analyze, identify, and solve issues with customer systems, including computer hardware and software, peripheral equipment, and networks using documented processes where available and best practices were not.- Keeps a ʹclosed-loopʹ communication style to notify all the individuals of… Show more - Provides advanced technical knowledge and troubleshooting skills.- Monitor a work queue and ensure service requests and incidents are responded to within Service Level Agreement (SLA).- Explore, analyze, identify, and solve issues with customer systems, including computer hardware and software, peripheral equipment, and networks using documented processes where available and best practices were not.- Keeps a ʹclosed-loopʹ communication style to notify all the individuals of ongoing problems and their resolution status.- Perform and manage Smart Card activation procedure.- Remote Secure Access (RSA) token assignment.- Adhere to corporate IT policies and procedures.- Complete computer imaging including software & hardware authentication and per-delivery testing.- Execute other tasks assigned, which may include conference facility set-up, and project work.- Deploying, operating, maintaining, upgrading, and disposing of assets of company. Show less

Fort Mcmurray, Ab

- Creates trouble tickets, tracks problems through to completion, and documents all findings and resolutions to knowledge database using Remedy ITSM system.- Building, upgrading, and deploying the Workstations, diagnosing, and troubleshooting various hardware and software issue related to servers, desktops, laptops, printers, and multi-function devices.- Provide training to new employees on the foundations of the company’s services and processes.- Responds to customer's needs, and… Show more - Creates trouble tickets, tracks problems through to completion, and documents all findings and resolutions to knowledge database using Remedy ITSM system.- Building, upgrading, and deploying the Workstations, diagnosing, and troubleshooting various hardware and software issue related to servers, desktops, laptops, printers, and multi-function devices.- Provide training to new employees on the foundations of the company’s services and processes.- Responds to customer's needs, and questions in an accurate via telephone and email, effective and timely manner.- Administering and supporting the use of mobile devices and related emerging technologies.- Lead a team in effective manner during shutdown (turnaround) project.- Experience with Computer imaging, Microsoft SCCM, Active Directory, and BitLocker encryption.- Diagnose and troubleshoot basic network issues in effective manner.- Working with small business team and performs effective role in team.- Visit different oil sand sites to provide small business services in a timely manner.- Administering the inventory management of IT resources, ensuring properly tracked and records are up to date.- Technical Knowledge and experience implementing and supporting Microsoft Windows 7. Show less

Regina, Sk

- Set up hardware and install and configure software and drivers.- Maintain and repair technological equipment.- Install well-functioning LAN/WAN and other networks and manage components.- Perform regular upgrades to ensure systems remain updated.- Troubleshoot system failures or bugs and provide solutions to restore functionality.- Arrange maintenance sessions to discover and mend inefficiencies.- Keep records of repairs and fixes for future reference.- Offer timely… Show more - Set up hardware and install and configure software and drivers.- Maintain and repair technological equipment.- Install well-functioning LAN/WAN and other networks and manage components.- Perform regular upgrades to ensure systems remain updated.- Troubleshoot system failures or bugs and provide solutions to restore functionality.- Arrange maintenance sessions to discover and mend inefficiencies.- Keep records of repairs and fixes for future reference.- Offer timely technical support and teach users how to utilize computers correctly. Show less

Oakville, On

- Installed and configured operating systems and software packages with license.- Upgraded system and software on existing equipment.- Responsible for the employees system access and registration.- Involved in set-up of LAN system and connectivity of network PCs.- Performed data backup, disaster recovery, virus scan and troubleshooting. - Managed active directory objects like users, computers and groups.

Sarnia, On

- Installed network hardware and support the network infrastructures- Performed Windows XP to Windows 7 migration - Tested new operating system service packs and software using VMware- Installed and managed network services, network cabling, user accounts and permissions- Assembled and configured computers and peripherals- Installed, upgraded and updated drivers, security application and other software packages

- Performed on-site IT support repair of personal computers.- Evaluated customers computer hardware and software issues and troubleshoot it in efficient ways.- Directed customers with internet connection issues.- Provided end-user teaching in basic computer operations, operating systems, printers, MS office and other software.

Post Secondary, Information Technology

Bachelor'S Degree, Electronics And Communication