Support Programmer
Current• Actively involved in designing, implementing, deploying custom solutions, especially while working in Customization projects according to the Professional Services' requirements• Provided End to End solutions for new requests from existing customers as a part of the Custom Solutions support work• Passionately performed detailed troubleshooting & providing fixes to customer reported calls / tickets• Transformed functional requirements into technical specifications • Provided time and cost estimates for customizations• Continuously developed customized solutions using in house Pronto 4GL language as well as JavaScript frameworks such as AngularJS for the Mobile client• Provided various types of program interfaces related to EDI, Message Bus, API communication• Actively contributed to all the relevant discussions (online, in person) and submitted suggestions to process and product improvements• Pro-actively communicated with Core Application development teams, sometimes by preparing the core solution prototypes also• Mentored new team members by conducting technical training sessions and workshops• Published the recorded sessions of technical trainings for future use, as requested by the management, due to the high quality, level of details of those trainings conducted by me• Coordinated accordingly with customers & performed all the relevant deployments into customers' UAT, Live/Production environments within the agreed deployment windows without disturbing their ongoing business transactions. All these deployments were carried out after analyzing the possible risks & impacts of deployments• Performed REST API testing using tools such as POSTMAN, Advanced REST client (ARC)