Virender Kumar Email & Phone Number

Delhi, India

Helped in establishing Men's Grooming category in pan India which includes the tier-1 and 2 cities. initially set- up the WHS category in Delhi, Mumbai and Ahmadabad.Managed the Self -serve process pan India.Managed the SPA Delhi team twice and added supply as per request loss along with selection, recharges and batch alignment. Handled the team of 12 people in CST and trained them about UC process.  Generating new data for the team from various resources. Dealing with the issues and escalations which arise.Making the seller and team performance report analyzing the area of improvement. Dealing with cross teams for the process and CRM related issues.

Delhi

Prepared daily, weekly, and monthly order fulfillment report & discussing the area of improvement with reporting manager.Managed Seller Training, Retention, Chat, and On-boarding process of Kraftly.com. Monitoring and reporting seller performance report.Dealing with and resolving problems and issues which ariseImplemented new processes and contribute to ongoing process improvements.Involved in the seller university project.Calling on raw leads of Seller Retention process & evaluating the cause of seller churn.Knowledge of Salesforce, Zoho and Jitbit CRM

Delhi

Responsible for on-boarding new clients on platform with maximum number of assortments.Provided seller panel training to new vendors and advise them regarding their business growth on Snapdeal.Worked on website, data mining, and third-party leads. Trained to new joinees about Snapdeal process.Managed Seller Escalation process of the team.Coordinate with team and department to achieve targets.