Primarily responsibilities is for driving business growth, and duties vary on a day-to-day basis. Creating development plans and forecasting sales targets and growth projections. Identifying market opportunities through meetings, networking and other channels.

Develop strategic plan for optimized productivity, Review and improve organizational effectiveness by developing processes, establishing a highly motivational work environment, and implementing innovative changes. Adhere to company standards for excellence and quality as well as, seek out opportunities for expansion and growth by developing new business relationships.Provide guidance and feedback to help others strengthen specific knowledge/skill areas.Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals.Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share.Maintain project timelines to ensure tasks are accomplished effectively.Develop, implement, and maintain budgetary and resource allocation plans.Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.Resolve internal staff conflicts efficiently and to the mutual benefit of all involved.

As an Operations Manager- Sales, Retail & Supply Chain Management in Mozambique (Southern Africa).Retail Leader with 17+ years of rich experience in managing different aspects of the supply chain, warehousing, distribution with Sales & Strategy, People Management, Inventory Control & Planning including Profit Protection and Stock Audits.Senior Business Development Professional with experience of over 13 years in FMCG, Consumer Durable, Building Material and Construction sectors. Strategize and build competencies based on evolving environments and manage business with complete P&L responsibility. Drive business through top-line and bottom-line growth at Country level.Expertise in managing the complete Supply Chain including inventory replenishment process, inventory level maintenance.Well versed in managing the supply chain analysts, Sales, Operations, Shrinkage Control & SOP audits to ensure accuracy in data and depth experience in identifying & implementing process improvement initiatives with vendors and cross-functional teams.An effective communicator with excellent relationship building and leadership skills. In-depth knowledge of Excel, SAP, Tally ERP9 and OdooLead the overall building material business, Manage overall administration of the branches at Beira, Chimoio, Nacala, Mocuba Quelimane, Namphola, Manica and Tete.Established “,Lucky SA”, a super market in 10,000 square feet area for building materials to organize the retail sales, contributing 30% to the business. Developed a chain of 19 retail outlets for building material. Built a team of civil engineers to support and construct commercial establishments.

Worked on Sap With Different T-Codes, Stock Take(Pre & Post), Bar coding, Storage Location Wise Stock Management Etc Ensuring the Correct System & Manual entry of goods inward (GRN) and outward (PGI) from Warehouse and Vendors. Managing the entire inventory of the store; raising indents and following up with the same. Managing all inward and outward process through SAP Create the Purchasing Order for Vendors as per our store requirements. Ensuring the receipt of material with 100% physical verification and storage of goods as per SOPs. Arranging the dispatch of goods to other stores of the company. Tracking pending In-transit (DC to Store & Store to Store). Coordinate with CDC,RDC warehouse and vendor for fulfill of our requirement. Controlling negative inventory. Generating & maintaining documents of receipts, dispatches, discrepancies and challans. Managing all document for the purpose of Commercial audit. Tracking all roads permits and maintains consumption record. Ensuring that defectives are returned to vendors and DC as per the agreed schedule. Time to Time taking SOP audit of SCM Department at other store. Conducting quarterly stock audit with the help of the sales staff. Prepare all MIS Reports like stock aging and vendor returns and timely send to BOSS. Working in close coordination with the transporter for goods receipt and dispatches.

Managing and supervising the team of 65 people of Sales and Administration. Developing the Sales plan and Models to achieve the overall profitability of the Store. Identifying, determining the training needs of Sales persons and conducting the training programs to accelerate the performance level of them. Coordinating and maintaining the relationship with customers. Promoting and Executing the Sales and Services to individual customers to give value addition into the image of Company Brand Name. Creating and sustaining a dynamic environment into the Store to create foster development opportunities and motivates high performance amongst team members. To monitor the performance of the team by following a regular tracking system, and to insure that the team members earn good incentive so that the sales target is achieved as well. Reporting to Store Manager.

 Managing and motivating the team to increase sales and ensure efficiency;  Managing stock levels and making key decisions about stock control;  Analyzing sales figures and forecasting future sales volumes to maximize profits;  Analyzing and interpreting trends to facilitate planning;  Using information technology to record sales figures, for data analysis and forward planning;  Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;  Ensuring standards for quality, customer service and health and safety are met;  Responding to customer complaints and comments;  Organizing special promotions, displays and events;  Updating colleagues on business performance, new initiatives and other pertinent issues;  Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;  Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;  Initiating changes to improve the business. Reporting to Area Manager

• Floats allotted to each cashier as soon as they report to duty• Entries made in the system with respect to Name of the cashier , Whether float give, Manual Book no, Starting bill no., Whether in Uniform, Timing of opening the cash till, Counter allotted, Lunch in & out timings, Name of the Reliever• Filing of Tally sheets and Cash Memos of previous night, terminal-wise• Filing of Batch close reports Bank-wise• Cash memo bundles of all cash tills packed, dated and kept• Bank-wise bundles of Charge slips made and maintained date-wise• Terminal wise entries made in the system with respect to Terminal no, Amount of Batch Closing, and Bank name of the EDC machine. This entry is tallied with the bank statement received by the commercial department in the subsequent days• Matches day end Credit card receipts with that of SIS and our own• Grab collection is done 2-3 times a day at each till. One copy of the grab slip is given to the cashier and the other copy is retained with the Head cashier• Daily stock taking of the Manual Bill Books, EDC rolls, Unused Bills and Printer rolls• Daily CMR reports send to Commercial Manager• Daily Reconciliation report made cashier wise• Soft copies of all Manual Bill Book entries are made• Timings and shift management• Inspecting staff grooming• Ensure proper display of product in the given area in the store• Discuss target with Department Manager• Discuss the problems faced on previous day and the action taken on that• Meet with the customers and greet him with smile• Maintain and update the record of non selling stock• Maintain register for all the requirements, stock receiving, stock dispatch on weekly basis• Proper daily Global Counts of section• Reporting to Store Manager

• Handling customer.• Proper maintaining of section.• Taking customer feedback.• Doing daily replenishment from store warehouse.• Preparing for monthly stock verification (System v/s physical)• Building public relation.• Managing day-to-day operations.• Taking care of administration work/ Maintenance issues.• Daily update to the merchandiser on slow and fast moving stock.• Training and supervision of store staff.• Co-ordinate the marketing of the store on a local level.• Monitor security systems.• Ensure exceptional customer service by store staff.• Controlling Inventory.• Reporting details to Store Manager