Process Automation & Continuous Improvement:• Align with stakeholders on automation and improvement goals.• Prioritize process improvements and ERP/CRM enhancements with Global Business Process Owners.• Create quality artifacts (BRDs, User Stories, UAT test scripts, functional specs).Customer Experience (CX):• Enhance the end-to-end customer journey.• Assess the impact of improvements with CX stakeholders.Sales Support:• Support the sales team with pricing, contract management, and customer inquiries.• Analyze sales data and generate reports on Salesforce.• Develop and deliver sales training programs.• Monitor and evaluate sales team performance.Collaboration with Principal BAs:• Work with designers on prototypes.• Define and recommend business process improvements.• Translate requirements into functional solutions.• Ensure cross-functional collaboration.Solution Validation:• Validate solutions through testing and UAT.• Develop training materials and document processes.Manager Support:• Lead collaboration and provide high-level support.• Measure and report service value.• Follow a Business Analysis Framework based on IIBA standards.• Facilitate knowledge and requirements sessions.Revenue Management & Dynamic Pricing:• Optimize dynamic pricing and revenue.• Forecast demand and manage availability.• Segment customers and use data analytics for recommendations.• Translate business requirements into detailed specifications.Industry Expertise:• Apply expertise in airline industry areas like Ticketing, Reservation, Ancillary Services, Payment, NDC, and Digital Commerce.• Optimize airline orders and offers.• Provide operational expertise in booking, ticketing, and invoicing.• Identify revenue improvement opportunities.

Business Analysis and Strategy:• Assess and evaluate company revenue and KPIs.• Translate customer requirements into actionable scenarios.• Liaise with vendors and stakeholders.• Draft user stories and requirement specifications.• Collaborate on client RFPs with Sales, CRM, and Business Heads.Financial Management:• Design and implement automated P&L statements.• Develop financial models for revenue, expense, and cash flow predictions.• Lead budgeting and forecasting efforts.• Evaluate financial performance against budgets and forecasts.• Conduct ad hoc financial analysis and special projects.Data Analysis and Reporting:• Oversee and enhance data systems.• Create visual data representations.• Analyze structured and unstructured data.• Communicate audit outcomes and insights.• Maintain and distribute ad hoc reports and dashboards.Revenue Management & Dynamic Pricing:• Optimize dynamic pricing and revenue, including group fares and bundles.• Forecast seat demand and manage availability.• Segment customers based on behavior and willingness to pay.• Use data analytics for market trends and recommendations.• Translate business requirements into detailed specifications.Industry Expertise:• Expertise in airline industry areas: Ticketing, Reservation, Ancillary Services, Payment, NDC, and Digital Commerce.• Knowledge of Airline Order Offer Management, NDC, APIs, PSS.• Operational expertise in booking, ticketing, and invoicing.• Identify revenue improvement opportunities and set benchmarks.Project Management:• Create business flow diagrams and wireframes.• Support business applications and coordinate with vendors.• Update Jira with feature progress.• Analyze system reporting data for product enhancements.• Executed domain transition from .in to .com for Bahrain.

• Facilitate effective communication between Assurance Products and Traveler Care Operations to enhance customer experience.• Evaluate performance metrics and conduct forecasting to ensure optimal revenue and market share performance across different segments.• Scrutinize modelling sheets for sales teams, aiding in the negotiation and management of corporate and agency programs.• Analyze all aspects of passenger routing and pricing factors for strategic decision-making.• Implement data-driven recommendations to optimize revenue and enhance overall business performance.• Identify and explore potential partnerships with new PLB (Passenger Load Balance) airlines to boost revenues.• Address and resolve challenges within the business by providing effective solutions.• Develop business cases and offer decision support to management for all contractual matters.• Provide timely and professional analysis support to the sales team to facilitate their efforts.

• Report Generation Across Timeframes• Vendor Relationship Management and Solution Provisioning• Enhancing Customer Value and Strategic Solutions• Sales Projections and Statistical Analysis Guidance

• Implemented Set Analysis to improve the calculation times on the front end.• Right people have access to the right information to make the right decisions.• Ensure that projects are staying within the planned time and budget.• Projects are selected and prioritized as per these business goals.• Enterprise resources are allocated and utilized as per business goals.• Design and track various program and portfolio performance KPIs.• Track all types of work, i.e., project work, non-project work, vacation, etc.• Establish multi-dimensional viewing and overcome challenges of the matrix structure.

• Excellent organization & time management skills. Should exercise good judgment in prioritizing deliverables for oneself and the team.• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.