Virender Bhola Email & Phone Number

India

India

Help Businesses manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales.

India

Phreesia, a New York-listed SAAS-based IT company in North America, specializes in innovative patient intake software. Committed to revolutionizing the healthcare experience, Phreesia aims to enhance and engage users through cutting-edge technology solutions.Role & Responsibilities:- Championed 25 accounts with a total ACV of $750K by maintaining regular communication, offering tailored solutions, and ensuring successful partnerships.- Demonstrated a profound understanding of the product and its value to clients, analyzing ROI and delivering comprehensive drip campaign reports to enhance product usage.- Proactively executed strategies aligned with four Customer Success Pillars, aiming for increased customer engagement, growth, and retention.- Spearheaded initiatives to identify whitespace and bundled opportunities, conducted license and billing audits, managed EBRs and QBRs, and handled archive and escalation management.- Fostered collaboration with internal stakeholders and cross-functional teams, including Client Services, Technical Support, Finance, and other Customer Success initiatives.- Served as a mentor to team members, facilitating knowledge transfer and sharing best practices to achieve key performance indicators (KPIs).- Maintained a current understanding of assigned KPIs, regularly updating tools and trackers to keep management well-informed for timely decision-making.Software Tools Used: Salesforce CRM, MS Teams, Zoom, Bridge LMS, Jira, Zoho People HRMS, GreytHR, Confluence, Qlik, Gong, Zendesk, Talkdesk, Genesys, Phreesia Intake Platform, Quedr Appointment Accelerator

Dubai, United Arab Emirates

Innowork is a Dubai-based startup specializing in AI/ML-powered Talent Management solutions tailored for the B2G and B2B markets. Additionally, it offers a Training Calendar Platform serving as a B2C Marketplace for Training Providers.Role & Responsibilities:- As a Customer Success Manager, I formulated business strategies for customer acquisition, retention, and growth, collaborating with top management to propel company expansion. In a multifaceted role encompassing Business Development, Customer Success, and Partnership Management, I actively supported the marketing team in crafting product marketing strategies.- Conducting proof of concepts (POCs), workshops, customer onboarding, and engagement, I gathered feedback (Net Promoter Score - NPS) to ensure customer satisfaction and drive product adoption. I played a key role in revenue generation by acquiring new clients for on-premise, SaaS, and cloud services, concurrently promoting the company's diverse product portfolio.- Managing the complete sales cycle, I identified and oversaw global channel partners, successfully closing deals. Collaborating closely with the product delivery/implementation team, I monitored project schedules, collected customer feedback, and proposed product enhancements.- In collaboration with the marketing team, I developed content for social media and various platforms. Internally, I implemented systems like Fresh Sales CRM, Insent, and Apty, while continuously assessing automation solutions for streamlined processes.- In a leadership capacity, I managed a team, overseeing interviews, training, and conducting competitive analyses. Reporting to the CEO daily, I provided updates on sales forecasts, project status, and customer feedback, contributing to informed decision-making at the executive level.

Dubai, United Arab Emirates

MenaITech is the leading provider of Enterprise and SAAS Human Capital Information Systems (HCIS) in the MENA Region based out of Jordan, offering the most advanced solutions.Role & Responsibilities:- Formulated and executed a strategic plan, expanding the customer base and yielding a 20% increase in sales revenue.- Drove revenue growth by securing $85K in new business for an HR and payroll system, bringing in 8 new clients and contributing 40% of the revenue for the UAE region.- Cultivated and maintained relationships with key stakeholders, including customers, suppliers, and industry partners.- Conducted comprehensive market research, analyzed customer needs, identified gaps, and delivered tailored solutions. This involved lead discovery and qualification, product demonstrations, techno-commercial proposal development, handling objections, managing escalations during implementation, and negotiating deals.- Collaborated with cross-functional teams to design and execute marketing campaigns promoting the company's products and services.- Ensured accurate and up-to-date reports in the CRM for effective information flow across all organizational levels and to forecast target numbers. - Regularly engaged with customers to gather feedback on implementation timelines and monitor adherence to quality standards.

Dubai, United Arab Emirates

Fortune Technology Solutions (Technova), a subsidiary of Al Siraj Holdings in Muscat, Oman, is a software product and services company specializing in delivering enterprise solutions. Role & Responsibility-- First employee initiating and establishing the business for Fortune Technology LLC in UAE region under the brand name “Technova Solutions”.- Driving sales, marketing, and growth strategies for Technova; Leading the team of Sales & Marketing for business development and product promotion. – Technova ERP, HCMS, Fixed Assets Tracking, Collection management system.- Formulated exceptional business plan and executed go-to-market strategy that leveraged tremendous opportunities in the ERP & HCMS space leading to growth in revenue from $ 0 to $ 295K in UAE region working towards the goal of establishing the brand.

Incepted in 1999, BCT have worked with Fortune 500 companies' 1000+ Enterprise Customers, 3500+ SME Customers and 475+ Universities across 20 countries in North America, Middle East, India, Far East, and Africa.Responsible for developing and handling BFSI and SME market in Oman region.Role & Responsibilities, Achievements- - Managed entire Sales cycle from prospecting to closure and post-delivery relationship management for assigned set of Accounts and portfolio of product and services.- Achieved targets ranging $ 1 Mn. to $ 1.75 Mn. YoY from FY 2013 (Mid) to FY 2017 (Mid) and have consistently surpassed my targets QoQ. Contributed 18% to 23 % to the overall Revenue of Geo from FY 2013 to FY 2017. Played role of Program Manager and managed the team of 15 resources outsourced at different key Accounts for different portfolios.- Grown Revenues from Key Accounts like Bank Muscat, Bank Dhofar, Bank Sohar, Oman Arab Bank, Ahli Bank etc. and have grown the revenue from $ 0.3 Mn to $ 1.75 Mn. over the span of 2.5 years. Collect 97% of the billing done during my stint with BCT LLC and got appraised for my contribution of collection $ 0.65 Mn. stuck for more than 365+ days in the aging. Reduced outstanding collection from 180 days to 30 days.

Chennai, Tamil Nadu, India

Incepted in 1999, BCT have worked with Fortune 500 companies' 1000+ Enterprise Customers, 3500+ SME Customers and 475+ Universities across 20 countries in North America, Middle East, India, Far East, and Africa.Role & Responsibilities, Achievements-- International Sales - Market Research & Analysis - Researching, Identifying, segmenting and targeting new prospects and involved in demand generation activities and new business opportunities in Oman region. - Marketing & Sales - Worked with Product Development & Marketing team responsible for establishing the bridge between the two departments building marketing strategy for BCT IP’s product offerings.- Management Trainee - Liaising with Product Marketing team to perform demand generation tasks - Market Analysis, Market Study, SWOT and Competitor Analysis for BCT’s IP products. - Supporting Inside Sales team with Lead generation activities like Tele-Calling (Cold Calls/ Warm calls/ Lead Calls/ Follow up calls) and Tele-Calling Scripts (Opening Statement/ Elevator Pitch/ e-Mail Campaign) & preparing Value based Customer Interview Questioner (CIQ) to be asked during calls for inside sales team. - Discovery & Requirement Gathering.

Executive Programme In Digital Marketing, Marketing, A+

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, Cgpa - 9.08/10

Higher Secondary, Computer Science, First Class

Activities and Societies: House Captain...

Schooling, Science, Distinction

Education record