• Managed the portfolio for Telstra, Australia's leading telecom giant all over Australia states. Involved in Bidding process • Led a 15 -member team of technical network team to deliver successful projects. My role also involved managing end to end delivery of projects, reporting the team Key Performance Indicators (KPI) on monthly/quarterly basis and Client NPS (Net Promotor Score).• Onsite experience of working in Melbourne Australia, Involving Client meetings and Bidding process… Show more • Managed the portfolio for Telstra, Australia's leading telecom giant all over Australia states. Involved in Bidding process • Led a 15 -member team of technical network team to deliver successful projects. My role also involved managing end to end delivery of projects, reporting the team Key Performance Indicators (KPI) on monthly/quarterly basis and Client NPS (Net Promotor Score).• Onsite experience of working in Melbourne Australia, Involving Client meetings and Bidding process for new projectsKey Projects-Telstra Wholesome - Fulton Hogan Client - Responsible for Copper to fibre migration of 63 Sites, Cisco routers replacement.Cost of Project - $ 2.2 million.TIPT Product – Client BP Telecom - Implementation of Routers, TIPT, Unified Communications solutions on 450 BP sites across Australia.Cost of Project- $ 3.2 million. Show less

Directed Level I and Level II Help Desk support team—managed, trained, and monitored cross-functional team of 25 members. Designed and developed IT strategy to support a regional user base of more than 1,500 users throughout India. Responsible for tracking of Service Orders from creation to final closing and acceptance of Service by the Customer. Coordinating with the Vendor Management team and SLA. Co-coordinating with team for Monitoring, basic trouble… Show more Directed Level I and Level II Help Desk support team—managed, trained, and monitored cross-functional team of 25 members. Designed and developed IT strategy to support a regional user base of more than 1,500 users throughout India. Responsible for tracking of Service Orders from creation to final closing and acceptance of Service by the Customer. Coordinating with the Vendor Management team and SLA. Co-coordinating with team for Monitoring, basic trouble shooting, ticket logging, ticket assignment, ticket resolution Coordination with vendor for arranging the engineers and critical project issues. Show less

Responsible for ROM Idea Circle implementation and network optimization. Prepared weekly and monthly progress and MIS reports for clients. Supervised site schedules, manpower requirements, consumables &equipment supply for every project.