Virendra Negi Email & Phone Number

Noida Area, India

Managing a 600 FTE process for Punjab National Bank, the process involves handling the Queries Complaints and Request of the customers relating to Balance enquiry, Hot listing of cards, Non Disbursement of cash, Loans and Complaints, Internet Banking, Mobile Banking and Prevention of Fraudulent Transactions through Phishing.

Managing a team of over 180 professionals, driving them towards organizational goals. Participated in the trainings & self-development programmes while motivating employees for their participationAssisting the management for the various developments while improving the capacity and performance of the team.Identifying while assisting for the enhancement of processes and procedures so as to improve the overall performance. It included supporting the recruitments and trainings function for the freshers and other employees on monthly basis of the company.Ensured work deliverances and constant improvement in quality through taking feedback from clients and putting it across to the concerned team leaders to enhance the associates work quality.Efficiently managed performance improvement and quality analysis for team and ensuring delivery of reports within turnaround time.Undergone intensive training on customer handling skills, in-depth awareness of the process and process amendments.

As a claims advisor, provided backend and voice support to motor insurance policyholders, insurance agents, solicitors, service suppliers and various departments of RAC. Played a key role in implementing process improvisation and standardization and ensued adherence to quality parameters.

As a process associate provided back end and voice support to the annuity investors of GE Capital Services. The process involved processing of request for Partial Withdrawal, Redemption, RMD, 1035, Change of Address, Change of Name etc.

Mba, Operations

B Com, Commerce