Lead team of project managers to onboard clients on HdL platformEstablished standard project management methodologies and process improvements to reduce weeks to startResponsible for migrating legacy clients to Cloud platform

Led company strategy to create a new department of highly skilled project managers to retain clients in less than 6 months.Provide overall leadership to highly skilled project managers for strategic client recovery efforts.Partner with Sales and Customer Organization to review and optimize operations and service configuration.Led retention efforts with 100% success rate for strategic clients over $2B in annual spend through strong project management and process improvement methodology.Identified 100 plus process improvement opportunities and implemented changes resulting in operational efficiencies and better client experience across all regions and clients.

Leading highly client focused teams at American Express Global Business Travel to enable our clients with global travel solutions. Savings-Controls-Care-InsightDrive change to modernize the product implementation and support for our customerClient consulting to identify and implement best practices for the client Drive continuous improvements to increase client satisfaction, speed to market

• Successfully lead the execution of initiatives to drive revenue growth within ADP’s Added Value Services Smart Compliance suite of services, a high growth sophisticated application within the Employer Services product offering. Provided strategic leadership for the implementation of value added solutions for new and existing ADP clients.• Oversaw hiring, management, deployment, and development of talent at both staff and field levels with special consideration to team cohesion and motivation. Lead 40 professionals focusing on requirements identification, outsourcing, sales support, and customer satisfaction. • Lead functional and technical teams implementing employment taxes, wage garnishments, and wage payments solutions on various ERP systems to include SAP, Oracle, PeopleSoft, Workday, and Lawson.• Drove processes to enhance productivity and met/exceeded organizational objectives.Notable Contributions Implemented $40M in new business annually with less than 10% slippage and no starts. Established back office and transitioned operations to off-shore facilities in Philippines and India reducing labor expenses by 25%. Launched prototype business process improvement that achieved $150K in annual labor savings. Project led to enterprise-wide initiative that saved additional $5M annually. Attained 98% employee retention rate. Lead Six Sigma team project to automate the billing setup process saving 3,000 labor hours annually. Key contributor to the team during ADP’s acquisition of Mastertax which led to an effortless consolidation of the organization.

DIRECTOR – IMPLEMENTATION (2007 – 2009)• In executive position, supported high-visibility new clients to secure long-term loyalty. Oversaw Implementation, New Account, and Sales Support teams. Administered budgetary expenses to achieve synergy between spending and company forecasts.Notable Contributions Increased starts by 15% YOY; consistently met/exceeded year-end goal to onboard new clients. Designed and implemented best practices and project methodology to impact bottom line that increased productivity YOY by 5%, while reducing expenses and labor cost by 10% YOY.