With over 24 years of expertise in IT/ITES projects and IT delivery management, I have a proven track record of achieving goals and driving continuous improvement. Over the past 15 years, I have specialized in managed IT services and AMS engagements, focusing on people/team management and stakeholder relations.As a strategic thinker and implementer, I excel at conceptualizing business visions and translating them into actionable goals. I have developed and executed practices that deliver innovative solutions to complex business challenges. I pioneered IT service delivery as a key liaison between clients and technical teams, managing full systems development lifecycles and handling projects and products for Fortune 100 companies.With over 15 years of extensive experience in project and program management, I am adept at managing Fixed Price, Time & Materials (T&M), and staff augmentation projects. I played a crucial role in building and scaling a team from inception, growing it to over 200 consultants and generating revenue exceeding $7 million. I have directed end-to-end application management, aligning resources with client requirements and enhancing process performance through optimization.I have managed transition planning and the development of project teams, including technical teams, Project Management Office (PMO), and Service Management (ITIL) teams. I directed teams in effectively articulating and reporting data at various leadership levels for SLA management and dashboard reporting. I have also managed delivery frameworks, data lifecycle, and new technology implementation projects, streamlining activities to meet quality standards.Skilled in establishing and nurturing relationships with business stakeholders, I set service delivery standards and ensure adherence to Operational Level Agreements (OLAs) and Service Level Agreements (SLAs). I oversee IT operations, including target setting, SOP/SLA management, budgeting, quality assurance, and best practices. I align IT strategies with business objectives, designing and executing complex business-IT solutions and translating intricate business requirements into innovative technological solutions.I am tactical and systematic in managing multiple project delivery frameworks and new system implementations, adept at overseeing change management activities within specified time and budget constraints. As a proven leader, I have successfully guided and motivated teams towards organizational growth and extensively coordinated with multicultural and global teams to ensure smooth operations.