Viresh Kumar Email & Phone Number

Barakhamba Road

Delhi, India

• Developed and implemented telemarketing scriptsto ensure consistency in customer service.• Conducted outbound calls to promote products orservices, answering questions and providinginformation.•Provided pricing information, answered queries,and obtained customer feedback regardingproduct features and benefits.•Followed up on leads generated by marketingcampaigns in order to convert them intocustomers.•Worked well with automatic computer dialing andproprietary software to manage daily call loads.•Cold and warm called new and existing accountsper day.•Generated sales by prospecting leads, cold callingand negotiating advantageous deals.•Followed up on sales leads through outboundcalling.•Cross-sold additional products and services to purchasing customers

Delhi, India

• Developed and implemented telemarketing scriptsto ensure consistency in customer service.• Maintained updated records of all sales activitiesincluding cold calls, presentations, closed sales,and follow-up activities within the CRM system.• Worked well with automatic computer dialing andproprietary software to manage daily call loads.• Cold and warm called new and existing accounts per day.