Virgil C. Email & Phone Number

San Diego, California, United States

As a Senior Domain Engineer within the Cybersecurity department, my main focus was managing their Data Loss Prevention (DLP) solution and its policies with emphasis on detecting, responding and preventing cybersecurity incidents within the organization; as well as assess risk and identify mitigations. I would also handle complex long-term initiatives, collaborating with multiple teams and stakeholders to develop improved cybersecurity technology and processes with a focus on continuous improvement.

San Diego, California, United States

As a Senior Domain Engineer, I was part of the team responsible for implementing VMWare’s Workspace One Unified Endpoint Management (UEM) Console. We used a scrum methodology with 2 week sprints to manage our release cycle.• Integrated Azure Active Directory Services, Splunk, certificate authorities, and email smtp with Workspace One• Migrated existing Group Policy Objects to Workspace One Baselines• Created profiles using both built-in payloads and custom Syncml XML• Created and assigned internal, public, and purchased applications• Integrated Flexera Software Vulnerability Manager to help manage 3rd party vulnerabilities.

Greater San Diego Area

As an Infrastructure Technologist, I provided consulting and implementation expertise for technology components that are associated with the Company's Network, Desktop, Distributed Computing, Middleware, and Server environments. • Implemented Desktop Analytics to assist with our Windows 10 migrations• Created, tested, and implemented Group Policy Objects• Maintained a successful patching process using a combination of SCCM / MEMCM and Tanium• Created governance and documentation for the Help Desk• Developed PowerShell scripts to scan and manage local administrator rights on user endpoints• Created elevated application policies using CyberArk Endpoint Privilege Manager (EPM)• Created and maintained Windows Defender Policies• Evaluated new enterprise devices• Provided Tier 3 support for Help Desk and Desktop Support

Greater San Diego Area

As a Systems Engineer, I am responsible for the design, implementation, and support of client technologies to optimize end use productivity and experience. My duty is to engineer innovative technical solutions and build strong partnerships with vendors, colleagues, and business customers to deliver new and improved mobile and desktop computing capabilities. I also contribute technical expertise and help establish the architectural vision for end user computing.Some of my responsibilities include• Administer the Microsoft System Center Configuration Manager (SCCM) toolset.• Manage compliance policies, configuration profiles, and applications within Intune.• Create and maintain system images, desktop and application virtualization.• Perform enterprise-wide system patching for OS and standard applications.• Automate software application deployment and create application packages.• Create group policies for business rule enforcement.• Administer client facing systems including desktop monitoring tools, mobile device management solutions, Exchange and Active Directory administrative duties.• Serve as 3rd level technical escalation point for client technology issues.• Coordinates technical support with vendors and other IT teams when necessary. Mentor senior and non-senior members on technical skills and best practices.• Research and test new client hardware and software technologies.• Lead projects to implement new technology and perform maintenance and upgrades to existing environment.

Provide Commerce is a leading eCommerce gifting company based out of San Diego. As a SystemEngineer, my role included the duties from my time as a Process Lead, in addition to administering the VDI environment as well as researching, finding, and implementing the correct IT solutions for the company.• Troubleshot general Citrix Errors through the use of EG Enterprise Monitoring Tools• Created and updated VM templates used by over 250 employees• Implemented Parallels Mac management through SCCM• Worked with Scrum Methodology with two week iterations delivering new features and working software at each iteration

Greater San Diego Area

As a Process Lead, my duties included administering the ticketing system. I would create and automate custom workflows for the company. I kept our department PCI compliant by implementingAntivirus policies as well as patches for over 1000 corporate workstations across the United States, and deactivating termed employees. I also mentored the Support Engineering team by creating training documentation and creating efficiencies in their processes.• Administered Monthly Security Updates, Endpoint Protection, Application and Operating System Deployment for over 1000 Workstations and Virtual Environments across North America• Administered Ticketing System on Windows Server 2008 R2, including patching the server, configuring, starting and stopping Web Services (IIS7), setting up SQL Server for use with Ticketing System • Implemented MSI Packaging Program to help with deploying applications in SCCM• Implemented 3rd Party SCUP Catalogs to assist in 3rd party patching• Created powershell scripts to help with mass deactivation of end users• Migrated Asset management and Operating System Deployment from BMC Footprints Asset Core to System Center Configuration Manager 2012 R2• Migrated Antivirus software from Symantec Antivirus to System Center Endpoint Protection• Promoted for exceptional client relations, work ethic, and leadership skills

As a Support Engineer, my main role was end user support. I installed and configured network printers, setup workstations for new hires, assisted in employee moves, and cleaned up termed employees' workstations. I managed inventory spreadsheets, updating it as employees upgraded their devices. I also provided 24/7 support for end user issues.• Administered user profiles and exchange mailboxes through Active Directory for over 600 users• Installed Network Printers and configured them by using a combination of Windows Server 2003 and DHCP• Managed work queue efficiently and was able to turnaround trouble tickets from 3 day resolution to same day resolution• Promoted for exceptional client relations and work ethic.

As a NOC technician, my role included monitoring over 500 production servers. I also provided 24/7 support for our production environment.• Monitored server performance using Microsoft SCOM• Created alerts and adjusted alert thresholds• Started backup jobs using Symantec Backup Exec

Computer Information Science

Computer Information Science

Unix System Admin Certification