■ Documented processes, workflows, and test results, facilitating defect resolution and ensuring clarity for cross-functionalstakeholders.■ Led root cause analysis to address system defects and collaborated with global teams to implement scalable solutions.■ Reduced manual data entry time by 50% by designing and deploying an automated workflow system using PowerAutomate.■ Collaborated with cross-functional teams across three countries to gather requirements and deliver data-driven solutions, enhancing global coordination.

■ Enhanced data accuracy by 20% through improved data management systems.■ Contributed to process documentation and stakeholder communication, ensuring transparency and efficiency across teams.

■ Collaborated with a team of 100+ developers to build modern and responsive web applications, following agilemethodologies like SCRUM for project management.■ Built 10 front-end web applications using HTML, CSS and JavaScript, ensuring semantic structure and responsiveness.■ Learned full-stack web development from scratch, going from no prior coding experience to building complex applications in HTML, CSS, and JavaScript.

■ Achieved consistent customer satisfaction by expertly handling printer and device issues, ensuring accurate shelf labeling and efficient store operations.■ Enhanced customer experience by swiftly resolving scanner malfunctions, demonstrating adaptability and commitment to providing the right price information. ■ Maintained operational efficiency by troubleshooting and fixing technical issues, leading to minimal downtime and improved device functionality. ■ Delivered high-quality customer service daily by efficiently addressing and resolving diverse customer queries, ensuring their needs were met promptly. ■ Quickly mastered product details and technical aspects, enabling faster and more effective customer assistance, and streamlined issue resolution.