● Understanding, translating & communicating technical jargon to clients, VIPs and relevant industry technicians to ensure issues are addressed accordingly and in a timely manner. ● Addressing day to day issues including: Windows 10,8,7, MS Office 2003; 2007; 2010, 2013, Active Directory System Administration, PST & Network drive Mapping, Data Transfer requests PKI Certs● Assisting Dept. of State customers in setting up and maintaining PKI credentials to ensure systems access● Monitoring Remedy Ticketing System ticket queues● Providing Microsoft Exchange support and adder● Contributed to work as a part of the Active Directory Team.● Maintained the hardware and software by preventive and corrective maintenance.● Initiated the documentation of the system inventories and operating procedures.● Provided call support to customers on a rotational basis.