As the third employee of Nugistic, my role encompasses operations, sales, onboarding, training, and troubleshooting software issues with our Cannabis Compliance/CRM software. My role expanded into developing marketing materials, creating advertisements, conducting Zoom meetings with potential clients, and answering compliance inquiries.• Provide individualized contracts for clients, collect critical operational information, and convert that into our management system.• Directed the setup of new client sites, data import, and compliance data validation onto the platform.• Deliver training & and implementation of website and mobile app.• Assist with compliance concerns, troubleshooting, debugging software, customer satisfaction/retention, andclient relations management.• Create website copy, manage online advertising, create company SOPs, price setting and adjustment,financial management, and further business development.

As an owner/instructor, it was my responsibility to ensure that I communicated firearm safety information in a concise and consumable format to ensure that customers remained engaged. We offered courses in a variety of formats, including classrooms, online, and on a live fire range.• Provided exceptional customer experience, customer inquiries, determined client needs, scheduling of courses to fit individual skill sets.• Learned to understand and anticipate clients’ needs.• Managed daily business operations, including AP/AR, online Google Ads• Created marketing, online advertising, and website development.• Created course material to meet the highest standards of excellence.

As the Operations Officer of a retail firearms and accessories store, I was responsible for ensuring that all processes throughout the organization were streamlined, easy to understand, and continuously adapting to customer needs. Through my processes and operations development, we grew YOY with $1.5 million in sales from a 1,000-square-foot facility. This eclipsed the previous years by more than 50%.• Verified all Federal documents were completed, accurate, and met our quality control standards.• Responsible for maintaining inventory management and private orders.• Created opening and closing processing for employees to guarantee that every customer entered a clean,friendly, and prepared workspace to optimize their customer experience.• Managed and provided solutions to customer relations concerns.• Performed human resources functions and managed employee-based disputes.

Maintain perimeter security of facilities in multiple different facets. I would be responsible for the safety and securityof multiple teams of Marines while on guard 24 hours a day.• Validating Marines were always properly equipped and ready for any situation.• Assign duties and responsibilities to different teams and hold Marines accountable for showing up on time towork and being ready for duty.• Verifying that all teams and their vehicles were up to date on required maintenance and all other standardequipment, as well as ensuring that all rules, regulations, and knowledge of the area and what was contained within were up to date.As a Team Leader, I was responsible for the lives and safety of a team of trained infantry Marines while in Afghanistan.• Ensuring they were properly equipped with the correct gear for the missions at hand.• Validating all gear and equipment assigned was properly and continually maintained and always ready foraction.• Educating Marines on the ensuing mission to confirm they were prepared and confident for the task ahead.As a Squad Leader, I was responsible for 3 teams of Marines all of their actions while on and off duty.• I would ensure that they were aware of their responsibilities and limitations while on and off duty.• Guided Marines through the training process, validated training standards and confirmed they were ready for their next levels of training and/or deployment.