Virgilio Celino Email & Phone Number

Singapore

o Led delivery of Better Claims initiative in Singlife which was awarded :- Best Digital CX – Claims 2024 (The Digital Banker April 2024) - Claims Initiative of the Year - Singapore 2024 (Insurance Asia Awards)o Transferred Claims features to digital platforms, benefiting 60% of Singlife customers.o Provided customers with access to claims policy information, balance entitlement, and real-time claims histories.o Empowered customers to conveniently submit claims via their mobile phones at any time, 24/7.o Enhanced claims processing efficiency, achieving real-time payment (within a day) for a minimum of 50% of claims through PayNow.o Managed both mobile and a portal team to build insurance claims features using Scrum Framework.o Facilitation of- Product requirements with product owner and business- Technical solutioning based on product scope- Refinement session, user story creation and sizing- Sprint Planning- Daily Scrum- Sprint Review- Sprint Retrospectiveo Resource Planning and optimization based on the project scope and budget.o Collaborated with stakeholders to prioritize and groom the product backlog, ensuring alignment with business objectives and customer needs.o Manage dependencies.o Monitored team velocity and sprint progress, providing transparent metrics and reporting to stakeholders to support informed decision-making.o Budget Planning and Tracking.o Manage conflicts within the team.Identified and resolved impediments to team progress, escalating issues when necessary to ensure timely delivery of sprint goals.

Singapore

Singapore

Project : UOB Loans Origination System.o Develop applications in Web-based environment.o Design, develop and troubleshoot software application using Java, Webservice, Rest, SOAP, jSON, JUnit, Weblogic, Elixir, Unix, IBM MQ Websphere, Oracle, Hibernate, Struts and Spring technologies.o Mentor and coach junior developers.o Enhance features of the existing application based on customer requirements.o Work closely with the client on delivery schedules, estimates, root cause and impact analysis for production support and enhancements.o Review Interface specs, functional designs and codes.

Philippines

Project - Singtel and Optus Telco, Australiao Develop web based application for Optus personal and business customer website using Java, Oracle, Ibatis, Spring, Bea Workshop Eclipse IDE, Perl and Unix scripting and Weblogic. Web application features online shop, online activation and balance recharge for Mobile Phones, Cable and Broadbands.o Doing Production Support and works closely with Australia counterpart.o Oversees team compliance with CMMI and other standards.

Philippines

o Create Data Conversion and Data Mining utilities using, Visual Basic, Visual Foxpro 6, OCR and MySql. o Create Web Mining programs that will gather information from the internet and archive to a databaseo Automate data conversion reports to Excel, Word and PDF.

Philippines

o Maintain and Develop Programs used by the company most of which are Insurance System for billing, posting of payments, claims monitoring, Production reports and special reports for BIR. etc.. using Visual foxpro 6 and Foxpro 2.0/2.5.o Data Maintenance/Administration on Company's Database