https://www.checker-soft.com/The Professional Platform For Mystery Shopping Providers & CX/VoC Researchers- Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication;- Ensure that clients know to use the services and provide assistance and support if necessary;- Project managing, developing timetables and setting deadlines for clients and the Checker internal team;- Retain and expand clients' portfolio annual system usage;- Actively seeking to provide more benefits to portfolio by the services offered by Checker;- Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems;- Manages a diverse and complex scope of support issues. Solve complex support issues effectively;- Co-work with development management team to improve system design, development process, account management;- Respond to and follow up potential client inquiries using appropriate methods. Producing materials for clients training;- Provide software application training using a variety of delivery methods including web-based and on-site training;- Coordinate new customer implementations, providing effective training to maximize use of the software.

- Responsible for providing ongoing education and information to members in regards to the company’s benefits, policies and procedures- Managing large amounts of incoming calls and customer service inquiries, to respond to customer’s needs and concerns- Delivering high-quality customer service, listening to members’ requests and working to find the appropriate solution- Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem- Process orders and returns