- Manage and improve the customer service operational systems, processes, and policies in support of organization’s mission. Develop and implement initiatives that contribute to long-term customer service excellence in collaboration with the management team.-Develop and manage Inside Sales team processes and procedures in collaboration with the management team, with the goal of growing sales in the Inside Sales customer segment and collaborating with Business Development Managers on lead generation and project support.-Manage Customer Service and Inside Sales Associates and provide regular performance reviews and development opportunities where relevant. Increase the effectiveness and efficiency of the teams through improvements to their functions and responsibilities. Handle employee complaints in cooperation with HR team.-Responsible for maintaining and updating Customer Service and Inside Sales SQS processes and procedures, and for ensuring team members adhere to same.-Provide management team with monthly metrics related to the workload and performance of the Customer Service and Inside Sales teams.-Handle and support customer key accounts. Generate quotes and orders based on part numbers provided or identified based on description with ultimate decision made by customer; prepare and provide price and delivery information in an acceptable format to the end customer-Lead Trainer and Training coordinator for Customer Service and Inside Sales associates-Collaborate with and provide support to Logistics, Purchasing, and Marketing associates as needed.

-Improve the customer service operational systems, processes and policies in support of organizations mission - specifically, support better information flow and management, business process and organizational planning-Play a significant role in long-term planning, including an initiative geared toward operational excellence-Manage Customer Service Team and support staff planning backed by data-Increase the effectiveness and efficiency of the customer service team through improvements to their functions and responsibilities-Handle customer key accounts

-Managing half of the inside sales customer accounts with timely follow ups and offering full support on Swagelok products-Devising custom solutions for different clientele’s needs -Creating new leads with customers who will expand our company’s revenue by 30K-Solving customer issues in a timely, efficient manner, providing clear communication between parties

-Implementing knowledge of ASTM Test Methods for the petroleum industry to answer technical inquires about instrumentation and procedures for customers -Constant communication with Domestic Sales team, closing around 7.7 million in sales year -Inputs orders, creates new customer maintenance folders, generates costing for instrumentation and spare parts-Problem solving spare parts issues by accessing drawings, manuals, and BOM of instrumentation-Assisted in 7 technical paper reviews for publication-Researches and reaches out to potential domestic clients to target their specific field needs -Prepares complete quotations to fulfill clients test method requirements-Maintains strong cliental relationships, poses solutions to problems, communicates effectively, and demonstrates determined negotiation skills to close projects-Well acquainted with Infor ERP VISUAL Enterprise software

Sales for women's high end clothing Compiling Inventory dataOrganizing sales ordersContacting clothing companiesRestockingHigh interaction with customers

-Assisted in the continual development of flow for 7 production lines, including Skirt, Evo Pin, Evo Con Rod, Small Parts, Piston Assembly, Piston Rod Assembly, and Piston Rod Teardown-Helped develop flow of the production lines-Monitored production numbers, production flow, and downtime with machines-Collaborated with other flow leaders to meet production goals-Organized workers vacation days and schedules to keep production flowing and critical lines staffed-Experienced in split decision making -Experienced in obtaining work orders for the set up of an area -Proficient on managing workers time cards using a system called Kronos-Updated employee training records into Employee Data base-Participated in and supervised multiple teaming exercises-Stressed the importance of safety by supporting EHS star point

Provide support to Customer Satisfaction Team including NPS and IssueTrack:1)NPS Surveys – Develop expertise in NPS process including survey deployment, analytics and action management. Assist in day-to-day support including user troubleshooting, communications and auditing of action plans. Work with cross functional and regional teams to identify data. 2)VOC Y Reviews - Improve external focus by participating in Voice of the Customer Y Reviews, which are “customer health sessions” for our top 20 strategic accounts. Work with cross-functional and regional teams to collect deliverables including presentations, action item status, etc. Assist with publishing of “VOC Highlights” after each presentation. Manage distribution lists to ensure maximized execution attendance. 3)Salesforce.com – Demonstrate Clear thinking by providing implementation support for NPS and Salesforce.com, as needed. 4)IssueTrack Mapping - Identity waste in issue resolution processes by:• Working with IssueTrack functional leader• Mapping commonality b/w IssueTrack, TG1 and PBTS• Review processes that may have redundancies with IssueTrack

Creating training packets for operators, listing qualifications workers need to have for the job.