Virginia E. Email & Phone Number

Tallahassee, Fl

Remote

• Support Director, Program & project managers with project development & planning, tracking of overall project deliverables, coordination of resources, proper storage of documentation, and overall program communications.• Assist with preparation of daily / weekly/ monthly status reports and presentations.• Manage & coordinate Quality Assurance teams while ensuring updates are synched to State database.• Compile information for project metrics that are routinely prepared for management reporting.• Provide project team artefacts including daily stand up, Q&A logs, RACI, RAID items, change request logs.• Maintain project team SharePoint including updates, site changes.

Remote

• Support project manager with project development & planning, tracking of overall project deliverables, coordination of resources, proper storage of documentation, and overall communications.• Assist with preparation of daily / weekly status reports and presentations.• Compile information for project metrics that are routinely prepared for management reporting.• Maintain project team calendar, resource availability, and team member contact information.

• Represented the PMO by collaborating effectively across Project Tracks with Project leadership, and team members.• Assisted with planning and strategy activities related to the Project (tasks, duration, dependencies, resource allocation) for fiscal year and other significant events.• Assisted in Procedure writing and process improvement to streamline processes, as part of PMO governance and oversight.• Assisted with verifying compliance with procedures, rules, regulations, and laws governing project management; Create project status reports. • Reviewed project deliverables as assigned and ensure adherence to quality standards. • Developed, proofread, and/or maintained project work products as needed.• Assisted with developing and/or maintaining project management documentation. • Perform disciplined inspections of documents and information using identified quality standards.• PMO Subject matter content writer for training material for a project team of over 70 members in various departments.• Created project presentations and metrics using PowerPoint and Excel.

Tallahassee, Florida Area

• Managed process improvement to streamline various process methodologies within project.• Manage and facilitate client meetings including project meeting controls/minutes and stand ups. • On board and administer Jira to give users access and create and configure projects, Boards, issues, and schemas.• Liaised between client and project team.• Utilized the SDLC Process, to implement and control the project while managing & coordinating business analysts, developers, QA, UAT and change management teams.• Responsible for budget management and updates.• Managed deliverables and procurement.• Coordinated project activities to ensure project is running efficiently and remove blockers/obstacles.

Tarrytown, Ny

• Managed process improvement projects. • Invoice maintenance and process improvement.• Compiled and managed C-level and Executive IT Project Reports.• Implement process compliance for projects.• Gather analysis to create requirements for streamlining projects.• Meetings and repositories: Using Outlook to schedule meetings,communicate and disseminate project related information. • Administer Jira to give users access and create and configure projects, Boards, issues and schemas.

Stamford, Ct

• Budget management & procurement• Prepared, and maintained documentation for procurement of budget funds a• Schedule and resource updates.• Resource/capacity management • Contracts maintenance and amendments • Status reporting& risk/issue updates• Process compliance, via documentation and stage gates, via SDLC methodology.• Critical project meeting controls/minutes, and stand ups.

• Coordinating and managing project planning and execution for multiple projects. • Managing key project initiatives including the development of detail work plans, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress. • Providing supervision and leadership for project team members, monitoring developed work plans and enforcing accountability by key stakeholders. • Planning for and driving change through holistic project plans including process, system, and organization and facilitating changes pending on project.

Tampa/St. Petersburg, Florida Area

• Assess, analyze and bridge gaps within the company functions and protocols while maintaining 100% compliance to eliminate and prevent overpayments to vendors.• Communicate with global teams to implement change action for remediation purposes.• Gather, compile and audit metrics to ensure quality assurance and compliance is achieved via Oracle based P2P.

Jacksonville, Fl

• Designed, planned, managed, and coordinated cross-functional teams to accomplish project timelines, goals and objectives, while delivering quality.• Designed, tracked, and maintained project details and timelines. This included defining test requirements and specifications for functional, UAT and Stress testing.• Communicated project progress to senior management, while maintaining accountability.• In consultation with business unit representatives, reviewed, analyzed, and evaluated project needs to streamline processes.• Served as liaison between user community and company-wide corporate resources, part of a team supporting technology operations and improvements.• Designed and implemented the processes and practices for on-going user support.

Maintain scope, resource, cost planning and budgeting; tracked resources and managed costs to ensure adherence to budgetary limitations while producing a profit of up to 40% on all projects.Consult with clients to identify key requirements, define the project scope, schedule, and develop a plan in which to facilitate issue resolution. Prepare and present project plans and weekly status reports to the clients and internal senior management. Achieved timely issue resolution throughout the duration of contract while staying on budget for over 98% of deliverables and milestone accomplishments.Track and support the Fire Computer Aided Dispatch (CAD) conversion project which was mainframe operated to windows, while using the project phases from conception through completion, and maintaining the project scope, quality and cost.Project leader for change requests and client concerns for a major city project and collaborate closely with teams to prioritize issues and coordinate trouble- shooting efforts, achieving 100% resolution.Develop and manage a Project Management Information System (PMIS), issues and defects tracking database: initiated, developed and maintained a comprehensive issue tracking process that improved communications and issue resolution for cross-functional teams and senior management; ensured 100% filtering and tracking from a single location through File Transfer Protocol (FTP) and a network repository, reducing turnover times and keeping information and data up to date.

Gather stakeholder requirements and utilize those attributes to design and implement logical processes that generate solutions for internal and external clients. Working closely and directly with internal and external clients to validate all requirements by ensuring overall data integrity is maintained. Performed analysis, mapping, and process improvements that bring enhanced data value to stakeholders Translate and transform stakeholder desires into logical processing flows that develop tools to yield management of data for users to lower costs, while increasing accuracy and predictability. Implement templates, to integrate User Acceptance Testing plans. Develop and implement standard solution methodologies to insure efficiency, quality and integrity. Troubleshooting production processes and issues.

Joined company as an entry level and quickly advanced to lead support specialist in charge of several software products. Earned a reputation for quick response times to trouble tickets, effective prioritization of user requests, and resolving complex issues. Successfully resolved issues without requiring further escalation, improving turnaround time by 50% for the clients. Software testing/QA: As a lead support specialist, managed 30% of the products that comprised a majority of the company's client base. Primary focus was Beta testing/Quality Assurance, support and development of several existing and new accounts.Enhanced numerous software functions and features, by documenting software bugs, resolving errors, and documenting client enhancement requests, which resulted in more efficient and accurate software, which in turn, increased product sales amounting to 35% and increased customer satisfaction. Customer relationship management: Mentored peers and customers to enhance their understanding of processes and technologies, thus increasing their productivity and ability to resolve technological challenges. Training: Conducted client training within 3 months of hire, based on technical and software knowledge, skills, positive work ethic and ability to communicate technical concepts to end users. Communicated and provided input to create an effective problem-tracking tool, increasing resolved issues, reducing search time, and leading to a higher level of client satisfaction. This resulted in a higher demand for the products and an increase in the client base by 25%.

Education record

Msit

Bba