Virginia Gresham, Cpcu, Aic Email & Phone Number

I have spent the last 12,000 days helping people, who help people. I am a highly energetic and personable insurance professional with over 30 years experience. I have a diverse background in Contact Center Management, Claims Resolution and Subrogation Recovery. My passion is deep-rooted in providing exceptional customer service and helping others. I’m drawn to companies who have a strong commitment in making a positive impact on the lives of individuals. I thrive working in a fast pace environment. ✅ Spearheaded Lean Six Sigma Initiative – Excellence in Operations Management (EOM), which identified areas of opportunity for process improvements, corrected habits that led to process waste, and streamlined workflows to improve the customer experience. ✅ Developed a high performance culture: Communicate organizations mission and values. Define work expectations and ensure success in the achievement of business goals. Facilitate overall performance improvement. Take corrective measures for non-improvement of performance.✅ Outstanding change management champion, serving as a resource through department and Enterprise disruptions and providing support that boosts morale and motivates teams.✅ Unique ability to relate to customers, rapidly identify pain points, properly allocate resources, and resolve challenges to support the organization’s customer retention goals.✅ Claims Resolution: Directed activities to investigate and resolve bodily injury, property damage and subrogation claims. Conducted inspections and researched, analyzed and applied accurate coverage in accordance with state legislation. ✅Litigation: Owned the claims litigation process and developed litigation plans, managed expenses, and partnered with Claims Legal Counsel.

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  California State University, Northridge

  Communication, General