Virginia Guaba Email & Phone Number

Tampa/St. Petersburg, Florida Area

Conduct detailed audits of Medicaid, Medicare, MAPD, and Outbound lines of businesses based on company standards to ensure customer service quality and compliance with defined procedures. Provide support in the managing and leading the live/virtual CARE New Hire Quality Presentation Program while contributing in calibration sessions. Aid peers in addressing inquiries, reviewing policies, and conducting complex assessments. Utilize Microsoft office, Medallia-Voice of the Customer, SIMON SharePoint, Excel, Word, and PowerPoint to execute tasks efficiently. Assist project managers in analyzing, steering, and documenting individually assigned projects.Selected Contributions:• Identified key business opportunities by executing metrics analysis based on current trends.• Improved operational effectiveness by streamlining processes and procedures in alliance with the business partners.• Demonstrates expertise in collecting, analyzing, and reporting on quality related statistics and metrics to management and customers while identifying strengths and weaknesses of staff members to fulfill business requirements.• Adept at identifying potential business opportunities, addressing client’s concerns, executing assigned tasks on projects on time, enforcing policies, maintaining accurate documentation, and resolving impeding issues.• Expert in uncovering process improvement prospects, distributing audit observations, corresponding information, and excelling at challenging tasks while developing new ways to accomplish assigned duties. Ability to meet deadlines consistently, preferably ahead of time. Skilled in learning new systems and processes immediately while exhibiting high-performance standards, patience, and integrity.• Excellent interpersonal skills; ability to get along with diverse personalities while exhibiting versatility, adaptability, and professional attitude within a multicultural environment.

Tampa/St. Petersburg, Florida Area

• Audit several lines of business products based on business standards to ensure compliance guidelines are met and to ensure our customers are receiving quality service around accuracy and satisfaction.• Collaborates with business partners to ensure consistency in processes and procedures. • Analyze metrics based on trending to identify business opportunities • Knowledge using Microsoft office, working daily in SharePoint, Excel, Word & PowerPoint