Virginia Guaba Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Conduct detailed audits of Medicaid, Medicare, MAPD, and Outbound lines of businesses based on company standards to ensure customer service quality and compliance with defined procedures. Provide support in the.
• Identified key business opportunities by executing metrics analysis based on current trends.
• Improved operational effectiveness by streamlining processes and procedures in alliance with the business partners.
• Demonstrates expertise in collecting, analyzing, and reporting on quality related statistics and metrics to management and customers while identifying strengths and weaknesses of staff members to fulfill business.
• Adept at identifying potential business opportunities, addressing client’s concerns, executing assigned tasks on projects on time, enforcing policies, maintaining accurate documentation, and resolving impeding issues.
• Expert in uncovering process improvement prospects, distributing audit observations, corresponding information, and excelling at challenging tasks while developing new ways to accomplish assigned duties. Ability to.

Tampa/St. Petersburg, Florida Area

• Audit several lines of business products based on business standards to ensure compliance guidelines are met and to ensure our customers are receiving quality service around accuracy and satisfaction.
• Collaborates with business partners to ensure consistency in processes and procedures.
• Analyze metrics based on trending to identify business opportunities
• Knowledge using Microsoft office, working daily in SharePoint, Excel, Word & PowerPoint