Virginia Hadley Email & Phone Number

• Serves as a primary departmental representative in assigned internal and cross-departmental projects.• Oversees the development and release of grant solicitations for assigned strategic investment areas.• Serves as a key resource for other team members on relevant internal systems and software that support the functions of the department, such as data collection, management, analysis, and dissemination, as well as project management tools.• Owns and manages all project management… Show more • Serves as a primary departmental representative in assigned internal and cross-departmental projects.• Oversees the development and release of grant solicitations for assigned strategic investment areas.• Serves as a key resource for other team members on relevant internal systems and software that support the functions of the department, such as data collection, management, analysis, and dissemination, as well as project management tools.• Owns and manages all project management related to assigned core business functions, while supporting the overall team’s operations.• Coordinates internal resources and consultants for the successful execution of projects and accomplishment of results.• Works closely with the Director of Research and Evaluation to analyze the successful completion of goals and identify areas for continuous learning and improvement.• Collaborates with key staff for project resourcing in specialty areas to develop work plans and determine the resources and timelines needed to reach objectives, providing leadership and oversight in an effective and efficient manner. • Identifies creative and efficient ways to ensure the successful accomplishment of key business functions across the team.• Supports onboarding and continuous staff development through training and consultation in core business function areas, assigned strategic investment areas and other assigned projects.• Develops and maintains documented standard business processes and training resources in core functional areas. • Leverages leadership and communication skills to influence others to successfully complete projects, while communicating timely with the Director of Research and Evaluation and executive leadership when challenges arise. Show less

- Contribute to effective program and system designs for The Children’s Trust’s priority investments in child, youth and family services- Manage all aspects of research, programmatic evaluation, and data collection and utilization for the Parenting and Parent Club portfolios of services provided to families within Miami-Dade- Design and maintain sound data collection tools and systems to capture meaningful program, operational and community data in a user-friendly, accessible… Show more - Contribute to effective program and system designs for The Children’s Trust’s priority investments in child, youth and family services- Manage all aspects of research, programmatic evaluation, and data collection and utilization for the Parenting and Parent Club portfolios of services provided to families within Miami-Dade- Design and maintain sound data collection tools and systems to capture meaningful program, operational and community data in a user-friendly, accessible manner- Analyze and make meaning from available data using compelling visualizations and reports, with an intentional focus on the specific audience and purpose of the message-Create Power BI Data Models and Dashboards for community stakeholders and providers to visualize programmatic and population data Show less

Richmond, Virginia, United States

- Perform project management and data analytics for Customer Experience (CX) organization of ~230 teammates.- Utilize Lean and Agile methodology by opening channels of communication to create structured processes within tight timelines, using data to monitor success and facilitating continuous process improvements.- Create user dashboards, data models, visualizations and business reports within Power BI, Salesforce and Excel.- Define and analyze metrics and KPIs to bridge gaps and… Show more - Perform project management and data analytics for Customer Experience (CX) organization of ~230 teammates.- Utilize Lean and Agile methodology by opening channels of communication to create structured processes within tight timelines, using data to monitor success and facilitating continuous process improvements.- Create user dashboards, data models, visualizations and business reports within Power BI, Salesforce and Excel.- Define and analyze metrics and KPIs to bridge gaps and drive performance across the company. - Act as teammate engagement lead and primary system administrator for Salesforce Teammate Community.- Govern Teammate Process Improvement Feedback intake system and lead Process Improvement Feedback Leadership Group to effectively address and implement teammate improvement suggestions.- Act as CX Communications Manager by facilitating written, verbal and multimedia communications, webinars, emergency notifications and forum-based interactive communication on behalf of leadership.- Develop and lead training sessions, create reference guides and knowledge articles. - Contribute to evolving Salesforce system enhancements; coordinate with inter-departmental teams, create Agile User Stories, lead beta testing, track progress to hit timelines and avoid duplication of efforts, and assist in sprint releases by creating reference guides and leading end-user and supervisor training.- Managed project with upper leadership team and 3rd party consultant group to design and implement a new incentive plan structure for CX teammates to increase productivity and morale.- Managed internal project team in conjunction with outside consultant group to develop a Teammate Community within Salesforce, serving as sole CX communication center and company-wide interactive knowledge library (integrated ~300 knowledge articles for training and reference)- Led teammate engagement project/workshops; implemented teammate suggestions to increase teammate engagement. Show less

Richmond, Virginia Area

- Assistant to VP of CEC, VP of Customer Experience, and VP of Program Management; managed executive calendars, corporate travel and expenses, customer and vendor relationships, communication and meeting support.- Served as on-site and virtual administrator and employee liaison for 500 CEC employees; responsible for all facility concerns, all fundraising and volunteer initiatives, on-call meeting room tech support and Spanish translation.- Point of contact for all vendor relationships;… Show more - Assistant to VP of CEC, VP of Customer Experience, and VP of Program Management; managed executive calendars, corporate travel and expenses, customer and vendor relationships, communication and meeting support.- Served as on-site and virtual administrator and employee liaison for 500 CEC employees; responsible for all facility concerns, all fundraising and volunteer initiatives, on-call meeting room tech support and Spanish translation.- Point of contact for all vendor relationships; analyzed costs to find potential savings, negotiated contracts.- Managed development and distribution of multi-channel corporate communications on behalf of CEC leadership.- Responsible for analytical project work for CEC Continuous Improvement Team that resulted in $2.2M in annual operating savings, leaner processes, and improved customer satisfaction.Facilitated launch of Cisco WebEx, GoToWebinar and Microsoft Teams; acted as point of contact for user support.- Lead member of Salesforce Improvements Team; led focus groups developed user stories and performed beta testing.- Led initiative to reconstruct entire keyword routing system for all incoming customer service emails within Salesforce CRM system; resulted in decreased case resolution time and prevention of missed customer requests.- Developed emergency preparedness plans and enforced safety protocols for office; implemented necessary changes throughout the office to ensure CDC guidelines were met following the outbreak of Covid-19.- Ensured smooth remote work transition by administering and tracking all IT hardware, software systems and managing the closure of on-site facilities resulting in $1.5M in annual operating savings. Show less

Richmond, Virginia Area

- Maintained executive calendars and email communications for C-Suite members.- Drafted and designed communications and presentations, proofread executive documents prior to distribution.- Managed ad-hoc analyses to support managerial decision making at the executive level.- Handled extremely confidential and sensitive information of a company-wide nature with utmost discretion while interfacing with individuals of all levels internally and externally throughout all departments of… Show more - Maintained executive calendars and email communications for C-Suite members.- Drafted and designed communications and presentations, proofread executive documents prior to distribution.- Managed ad-hoc analyses to support managerial decision making at the executive level.- Handled extremely confidential and sensitive information of a company-wide nature with utmost discretion while interfacing with individuals of all levels internally and externally throughout all departments of the company.- Continued to manage CEC Administrator job responsibilities throughout the duration of serving as Executive Assistant to CAO. Show less

Richmond, Virginia Area

- Acted as primary customer service point of contact for dozens of hospitals nationwide and over $600M in revenue under management.- Coordinated with warehouse, customer service, purchasing, and sales associates to ensure no disruption in the healthcare supply chain for large integrated distribution network hospitals (IDNs).- Acted as subject matter expert for Salesforce system related issues for Client Engagement Team.- Supported development and training of new hires through the… Show more - Acted as primary customer service point of contact for dozens of hospitals nationwide and over $600M in revenue under management.- Coordinated with warehouse, customer service, purchasing, and sales associates to ensure no disruption in the healthcare supply chain for large integrated distribution network hospitals (IDNs).- Acted as subject matter expert for Salesforce system related issues for Client Engagement Team.- Supported development and training of new hires through the on-boarding process and beyond. Show less

The General Assembly, Richmond, Va

- Contributed towards "Eyes on Richmond" program; the first-ever multimedia initiative to livestream and document committee meetings at the Virginia General Assembly for public consumption to promote transparency and community engagement.- Tracked media coverage of key bills and issues to generate media reports.- Contributed content to the organization's digital platforms, including blogs and social media.- Coordinated staff meetings and assisted with ensuring media coverage for… Show more - Contributed towards "Eyes on Richmond" program; the first-ever multimedia initiative to livestream and document committee meetings at the Virginia General Assembly for public consumption to promote transparency and community engagement.- Tracked media coverage of key bills and issues to generate media reports.- Contributed content to the organization's digital platforms, including blogs and social media.- Coordinated staff meetings and assisted with ensuring media coverage for committee and subcommittee meetings.- Attended House and Senate committee/subcommittee meetings to track and summarize house and senate bill progress for legislative team.- Organized volunteers, visiting constituents and special interest groups to facilitate peaceful protests and events at the Virginia state capitol. Show less

Richmond, Virginia

- Approved and managed patient and caregiver referrals from hospitals, acted as primary point of contact for all guest concerns.- Set up and managed volunteer, fundraising and community engagement events.- Acted as on-call translator and facilitator for Spanish-speaking guests (particularly World Pediatric Project families).- Compiled and organized resource information for distribution to patients and caregivers.- Trained new hires as needed.- Maintained relations with… Show more - Approved and managed patient and caregiver referrals from hospitals, acted as primary point of contact for all guest concerns.- Set up and managed volunteer, fundraising and community engagement events.- Acted as on-call translator and facilitator for Spanish-speaking guests (particularly World Pediatric Project families).- Compiled and organized resource information for distribution to patients and caregivers.- Trained new hires as needed.- Maintained relations with private donors, hospital coordinators and on-site facilities teams. Show less

Richmond, Virginia

- Fabricated stone models used in the creation of dental prostheses. - Organized and tracked projects to ensure prompt delivery. - Deliver dental prostheses to dental offices. - Maintained customer relations with dental offices.- Designed price sheets, pamphlets, and trade show displays for marketing purposes.

The General Assembly

- Created committee/subcommittee meeting schedules for lobbyists and legislative team. - Tracked and summarized active bills.- Updated bill trackers daily in Excel to maintain a current status snapshot.- Attended committee/subcommittee meetings to take notes as proxy for legislative team.- Compiled background research for bills of interest.- Designed multimedia marketing materials for Drive VA Forward campaign.- Acted as social media advocate for Drive VA Forward… Show more - Created committee/subcommittee meeting schedules for lobbyists and legislative team. - Tracked and summarized active bills.- Updated bill trackers daily in Excel to maintain a current status snapshot.- Attended committee/subcommittee meetings to take notes as proxy for legislative team.- Compiled background research for bills of interest.- Designed multimedia marketing materials for Drive VA Forward campaign.- Acted as social media advocate for Drive VA Forward campaign. Show less

Richmond, Virginia Area

Recruit, interview, hire and train new bar staff employees- Handled customer complaints.- Advertised the daily, weekly and monthly promotions of the bar.- Ensured staff was following all food control and safety regulations.- Created employee schedules based on expected customer numbers.

Bachelor Of Science - Bs, International Management

Associate'S Of Science (A.S.), Business Administration And Management, General

Government And International Studies

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