My roles and duties include;- Develop Relationship Strategies: I craft and execute strategies to boost customer satisfaction and loyalty.- Manage Customer Accounts: Oversee customer accounts, know their business requirements and meet their needs.- Feedback and Problem Resolution: Serve as the main contact for resolving customer issues, and enhancing relationships.- Data Analysis for Insights: I Analyze customer data for actionable insights to improve services and… Show more My roles and duties include;- Develop Relationship Strategies: I craft and execute strategies to boost customer satisfaction and loyalty.- Manage Customer Accounts: Oversee customer accounts, know their business requirements and meet their needs.- Feedback and Problem Resolution: Serve as the main contact for resolving customer issues, and enhancing relationships.- Data Analysis for Insights: I Analyze customer data for actionable insights to improve services and identify business opportunities.- Collaborate Across Teams: Coordinate with sales, marketing, and product teams to integrate customer feedback.- Drive Customer Retention: Implement initiatives for customer retention and identify upselling opportunities.- Lead and Train CRO Staff: Guide and mentor CRO team members to improve their customer management skills.- Handle Contracts and Negotiations: Negotiate contracts to maximize profits while ensuring quality service.- Organize Engagement Events: Lead events to strengthen community and relationships with key clients. Show less

My roles and duties included;- Handle Customer Inquiries: Respond to customer inquiries via phone and email providing timely and accurate assistance.- Resolve Issues: Address and resolve customer complaints or problems, ensuring customer satisfaction.- Product and Service Knowledge: Maintain comprehensive knowledge of Rivercross products and services to offer accurate information to customers.- Feedback Collection: Gather customer feedback on productsand… Show more My roles and duties included;- Handle Customer Inquiries: Respond to customer inquiries via phone and email providing timely and accurate assistance.- Resolve Issues: Address and resolve customer complaints or problems, ensuring customer satisfaction.- Product and Service Knowledge: Maintain comprehensive knowledge of Rivercross products and services to offer accurate information to customers.- Feedback Collection: Gather customer feedback on productsand services, contributing to improvements and enhancements.- Database Management: Update customer records in the company database, ensuring accuracy and confidentiality.- Collaborate with Teams: Work closely with other departments to resolve customer issues and improve service delivery.- Compliance with Policies: Adhere to company policies and procedures, ensuring consistent and high-quality customer service.- Reporting and Analysis: Compile reports on customer service activities and trends to support management decisions. Show less

My roles and duties included;-Typing of official documents: letters, reports, proposals, termly reports, and strategic plans.- Updating and managing the Administrative Manager’s Diary.- Provide logistical support to the Administrative staff as required from time to time.- Undertaking any other administrative tasks/duties as may be allocated from time to time.- Operating the PABX switchboard. (Incoming and Outgoing calls) and fax machines.- Receiving… Show more My roles and duties included;-Typing of official documents: letters, reports, proposals, termly reports, and strategic plans.- Updating and managing the Administrative Manager’s Diary.- Provide logistical support to the Administrative staff as required from time to time.- Undertaking any other administrative tasks/duties as may be allocated from time to time.- Operating the PABX switchboard. (Incoming and Outgoing calls) and fax machines.- Receiving and dispatching mail, handling office copier, machine, and scanner.- Handling Office Petty cash & Weekly accounting for funds spent by programs.- Banking, receiving, and withdrawing of cash for the organization. Show less

Reporting to the Senior Commercial SpecialistResponsible for :Assisting the Senior Commercial Specialist in forming long lasing business relationships between the United States and the Eastern African Region. Trade Development.Order GenerationPromotionsSelected AchievementsOrganizing a team of 50 delegates from Kenya to visit a Medical Trade Fair in the United States of America.Student In Free Enterprise (SIFE) Club; 2005 – 2007